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Customer Support

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Felistas N.

@fellymartin23

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Customer Support | Virtual Assistant | Writer

$17 USD / Hour

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Kenya (9:07 AM)

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Joined on May 20, 2011

$17 USD / Hour

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Conscientious and resourceful Customer Support Expert and Writer with over 7 years of experience in customer service, operational support, and team management. Proficient in using tools like Freshdesk, Zendesk, Gorgias, Jivo, Shopify, Notion, G Suite, Microsoft Office, and Trello to streamline workflows, process orders, manage customer inquiries, and optimize ticketing systems. Skilled in account management, complaint resolution, delivery routing, administrative support, and manufacturing order coordination. Adept at creating customer-centric solutions, enhancing customer satisfaction, and training remote teams for high performance. I am passionate about delivering exceptional customer experiences with precision and efficiency. Let’s collaborate to elevate your operations!

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Portfolio

Portfolio

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

Project Description at TOMO™:

At TOMO™, I took on the challenge of selling luxury water bottles, managing order processing, and making significant contributions to the project's success My responsibilities encompassed various aspects, and I played a pivotal role in elevating the overall performance of the project.

Project Success:
During my tenure at TOMO™, I achieved remarkable success in multiple areas:
1. Knowledge Base Articles: I excelled in creating informative and engaging knowledge-based articles. These resources proved instrumental in providing valuable information to our customers, thus improving their overall experience.
2. Sales: My contributions to sales were substantial. I successfully generated over $30,000 in revenue by employing a multi-faceted approach using Shopify. This approach included email outreach, effectively handling inbound inquiries, and proactively making outbound calls to potential customers.
3. Customer Relationship Management: One of the key factors t

Customer Support for Ecommerce Store

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Kenyatta University

2008 - 2012

•

4 years

Bachelor in Environmental Resource Conservation

Kenya

2008 - 2012

•

4 years

F

Foundation vWorker Member