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@FarizaF
Membre depuis le 13 juin 2012
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FarizaF

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3.2
  • 100%Travaux complétés
  • 100%Selon le budget
  • 100%Dans les temps
  • N/ATaux de Réembauche

Portfolio

Avis récents

  • image de Yuichi N. Please buy a book and transfer it to me $39.00 USD

    “She is honest, patient and customer-oriented. Thanks to her help I could get better result than I expected.”

  • image de Steve T. Transcribe 1 Hour Podcast Interview $17.00 USD

    “Waternymph has dome a great job and I am extremely pleased with the quality of the work she has done. I have no complaints, only compliments. Thank you very much”

Expérience

Technical Support Engineer

Nov 2009 - Apr 2011 (1 year)

Duties of the Technical Support Engineer consist of providing technical support via phone, email and remote support for consumer customers. As a representative I would resolve problems and provide answers to questions from customers regarding use and trouble-shooting of the anti-virus software, usually over the phone or by email. And also tackling hands-on issues with viruses and malfunctions via remote desktop using Log Me-In Rescue. In the last 2 years, F-Secure had implemented online chat support where w

Service Management Officer

Jan 2008 - Nov 2009 (1 year)

OPTUS NCS Project: Duties of a Service Management Officer involves handling fault cases from corporate entities such as ING and delegating with vendors such as NEC, Avaya, Telstra until resolution.

Vérifications

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