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Membre depuis le 13 juin 2012
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Technical Support Engineer

Nov 2009 - Apr 2011 (1 year)

Duties of the Technical Support Engineer consist of providing technical support via phone, email and remote support for consumer customers. As a representative I would resolve problems and provide answers to questions from customers regarding use and trouble-shooting of the anti-virus software, usually over the phone or by email. And also tackling hands-on issues with viruses and malfunctions via remote desktop using Log Me-In Rescue. In the last 2 years, F-Secure had implemented online chat support where w

Service Management Officer

Jan 2008 - Nov 2009 (1 year)

OPTUS NCS Project: Duties of a Service Management Officer involves handling fault cases from corporate entities such as ING and delegating with vendors such as NEC, Avaya, Telstra until resolution.


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