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@eri596657f1ee965
Drapeau de Peru Callao, Peru
Membre depuis 12 juillet 2017
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G.Elizabeth Rios

En ligne Hors ligne
Hi I would like to be part and apply my skills for the success and growth of the company or project endeavors. I studied Graphic Design when i was younger, but worked in different fields. I have over 10 years of experience in customer service, telemarketing sales, transcribing, interpretation and translation experience for important companies altogether. Lately I have been working as an interpreter from home. • Proficient in MS Office, Windows 8.1, Excel, Microsoft Word and the Internet • Bilingual Spanish-English Basic Portuguese and French • Knowledge of Graphic design software
$10 $ US / h
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Expérience

Freelance Interpreter

Mar 2014

work from home English - Spanish interpreter

Quality Assurance Agent

Aug 2011 - Feb 2014 (2 years)

Responsible for keeping high quality calls throughout the different departments of the company. Communicating job expectations; monitoring, and enforcing policies and procedures. Accomplishing quality assurance objectives by orientating, training, coaching, and sanctioning employees. Writing and updating quality assurance procedures; writing up reports; investigating customer complaints; collaborating with other members of management to develop new training methods.

Reconnections/Customer Service Agent

Jan 2010 - Aug 2011 (1 year)

Responsible for analyzing and keeping track of customer accounts that needed to be connected to our In house Remote Technicians for the Geeks on site computer repair company. Responsible for taking customers calls and providing help with their billing questions and computer monthly tune up status.

Customer Service Agent

May 2009 - Jan 2010 (8 months)

Responsible for helping customers understand their billing statement and respond to their long distance telephone service inquiries in a professional manner.

Transcribing Agent

Aug 2008 - May 2009 (9 months)

Responsible for transcribing english audio messages into text messages and assisting other agents as floor walker in a fast paced and accurate manner.

Éducation

Graphic Design Technology Studies

2001 - 2004 (3 years)

Certifications

Customs Administration and International Commerce (2009)

Icex Aduanas Lima Peru

This was a 1 year course for Customs Administration and International Commerce in the end I received a diploma certificate to pursue a career as a customs agent.

Certifications

  • US English Level 1
    87%

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