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Freelance InterpreterMar 2014
work from home English - Spanish interpreter
Quality Assurance AgentAug 2011 - Feb 2014 (2 years)
Responsible for keeping high quality calls throughout the different departments of the company. Communicating job expectations; monitoring, and enforcing policies and procedures. Accomplishing quality assurance objectives by orientating, training, coaching, and sanctioning employees. Writing and updating quality assurance procedures; writing up reports; investigating customer complaints; collaborating with other members of management to develop new training methods.
Reconnections/Customer Service AgentJan 2010 - Aug 2011 (1 year)
Responsible for analyzing and keeping track of customer accounts that needed to be connected to our In house Remote Technicians for the Geeks on site computer repair company. Responsible for taking customers calls and providing help with their billing questions and computer monthly tune up status.
Customer Service AgentMay 2009 - Jan 2010 (8 months)
Responsible for helping customers understand their billing statement and respond to their long distance telephone service inquiries in a professional manner.
Transcribing AgentAug 2008 - May 2009 (9 months)
Responsible for transcribing english audio messages into text messages and assisting other agents as floor walker in a fast paced and accurate manner.
Graphic Design Technology Studies2001 - 2004 (3 years)
Customs Administration and International Commerce (2009)Icex Aduanas Lima Peru
This was a 1 year course for Customs Administration and International Commerce in the end I received a diploma certificate to pursue a career as a customs agent.