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Senior Account ManagerSep 2009
- Salesman: persuade overseas clients to sign the Call Center outsourcing agreements - Project manager: + Be the coordinator among clients and internal departments such as HR, Operations, IT, and Accounting + Create call script, report format, KPI for the call agents, recruit and train the agents when necessary + Advice clients on how to improve their business through the evaluation of the project development. + Do some other marketing and translation tasks upon request
Marketing ExecutiveNov 2008 - Jun 2009 (7 months)
- Be responsible for 4 Internal website development projects & content mangement - Prepare monthly Newsletter content. - Design some saleskit using Photoshop
Good Bachelor Degree - University of Languages and International Studies (English teaching major)2003 - 2007 (4 years)
Awarded “Positively contributed to the 15 year development of the company” (2017)Minh Phuc Co., Ltd.
On the occasion of the 15th establishment anniversary
Awarded “The Employee of The Year” (2013)Minh Phuc Co., Ltd.
Best performance award by successfully signing the Contact Center service outsourcing agreement to supply US VISA inbound call center service for US Consulate with 12 call agents working in HCMC branch.
Awarded “The Employee with Good Performance of the Year” (2012)Minh Phuc Co., Ltd.
Good working manner within the year