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@dttteureka
Membre depuis le 11 mars 2019
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dttteureka

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WORKING HISTORY Nov 2009 - present: Business Development Center - Minh Phuc Co. Ltd. Being senior Marketing/ Salesman and experienced Project Manager related to Call Center outsourcing/ BPO areas. 2008-2009: worked as website/CRM development project manager, and marketing executive in DTT Group - the company providing ITO services for US market 2007 - 2008: completed the course of Fundamental of Computer Engineering (1 year) by NIIT, and completed SPM course (2-months) and ISM course (2 months) by CMU in Vietnam. 2003 - 2007: Good Bachelor degree certified by Vietnam National University, Hanoi -University of Languages and International Studies (English teaching major) AWARD & ACHIEVEMENT 2017 Awarded “Positively contributed to the building & development of Minh Phuc Co., Ltd. on the occasion of the 15th establishment anniversary.” 2013 Awarded “The Employee of The Year” – Minh Phuc Co., Ltd. 2012 Awarded “The Employee with Good Performance of the Year” – Minh Phuc Co., Ltd.
$8 USD/hr
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Expérience

Senior Account Manager

Sep 2009

- Salesman: persuade overseas clients to sign the Call Center outsourcing agreements - Project manager: + Be the coordinator among clients and internal departments such as HR, Operations, IT, and Accounting + Create call script, report format, KPI for the call agents, recruit and train the agents when necessary + Advice clients on how to improve their business through the evaluation of the project development. + Do some other marketing and translation tasks upon request

Marketing Executive

Nov 2008 - Jun 2009 (7 months)

- Be responsible for 4 Internal website development projects & content mangement - Prepare monthly Newsletter content. - Design some saleskit using Photoshop

Éducation

Good Bachelor Degree - University of Languages and International Studies (English teaching major)

2003 - 2007 (4 years)

Qualifications

Awarded “Positively contributed to the 15 year development of the company” (2017)

Minh Phuc Co., Ltd.

On the occasion of the 15th establishment anniversary

Awarded “The Employee of The Year” (2013)

Minh Phuc Co., Ltd.

Best performance award by successfully signing the Contact Center service outsourcing agreement to supply US VISA inbound call center service for US Consulate with 12 call agents working in HCMC branch.

Awarded “The Employee with Good Performance of the Year” (2012)

Minh Phuc Co., Ltd.

Good working manner within the year

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