\"Dealing With Angry Customers\" Course Extract
A section of the \"Dealing With Angry Customers\" course I published on Udemy.com. Created with Prezi and Camtasia Studio. Voice-over is my own.\nhttps://www.udemy.com/dealing-with-angry-customers/
About Me
I'm an instructional designer and trainer, with a professional background in training, e-learning instructional design and training management positions. I have over 9 years working experience in the contact center industry and one year in the IT industry. I take an interest in all things related to adult learning and have obtained various certifications related to this field, such as E-learning Instructional Design, Technology Enabled Learning, Training and Gamification. I have authored several books on training, telemarketing and customer service topics and I am always looking forward to put my knowledge and experience to good use, as well as to continue learning and improving the skills I've developed over the years.
$ 15 USD/hr
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