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EXPLORE
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$17 USD / Hour
・
United States (8:42 PM)
・
Joined on January 28, 2009
$17 USD / Hour
・
I am a high energy positive thinker with a Get it Done attitude. Once I get started on a project I do not stop until it is completed. My high energy and relentless nature is my strongest asset.
Verifications
Home mural design
Egyptian
New beginning
Home mural design
Egyptian
New beginning
No reviews to see here!
Experience
DISH NETWORK - DR DISH
Oct, 2010 - Jul, 2013
•
2 years, 9 months
DISH NETWORK
Oct, 2010 - Jul, 2013
•
2 years, 9 months
Responsibilities; Provide technical support for satellite receiver technology such as signal loss, video and sound related issues, receiver dvr issues etc... Broadband connectivity related troubleshooting for receiver and internet connectivity/services. If we cannot resolve such issues, we either replace the receiver or schedule a technician visit.
Oct, 2010 - Jul, 2013
•
2 years, 9 months
CUSTOMER SERVICE REP
May, 2010 - Oct, 2010
•
5 months
DISH NETWORK
May, 2010 - Oct, 2010
•
5 months
Total customer support including billing, programming, credits and limited troubleshooting. Accomplishment; Second highest CSAT score out of 312 in call center for DISH
May, 2010 - Oct, 2010
•
5 months
HP
Jun, 2009 - May, 2010
•
11 months
TCO (Total care Officer)
Dec, 2009 - May, 2010
•
5 months
Responsibilities; We represented the highest possible customer service for HP. Our responsibilities included resolving customer issues and coming up with the best possible resolutions for them. We were provided all the tools to accomplish this and had permission to do whatever it took to accomplish this.
Customer Service Representative
Jun, 2009 - Dec, 2009
•
6 months
Directed calls to other departments and adjusted customer’s accounts when requested after account verification. Also made sales when the opportunity presented itself
Jun, 2009 - May, 2010
•
11 months
Education
Psychology
1986 - 1987
•
1 year
United States
1986 - 1987
•
1 year
Qualifications
Exceptional Performance
2009
HP
Top performer in Customer Service Department for the Month of November
2009
Exceptional Perfomance
2009
HP
Top performer in Customer Service department for the month of August
2009
Publications
Authored Step-by-Step procedures
Was for my employer - Pacific fisherment, Inc
Authored Step-by-Step procedures and trained personnel with this document to ensure personal were competent enough to use the system for daily sales using the newly implemented AS400 system prior to departing Pacific Fishermen, Inc.
Certifications
US English
Basic Numeracy
F
Foundation vWorker Member
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