Dennis D.

USA Tele-communications Industry educated and trained, am a results-oriented Project Management professional with an extensive background in business development, systems and operations. I have a strong track record for managing core business projects to meet or exceed set goals, including bringing projects to successful conclusion on time and under budget. Am recognized as a trusted and respected team leader who gains results and cooperation. Specific skills and leadership experience in the following areas: Cable Operations Support/Implementation Billing Management Business Solutions Development Collections Management Reports Management Financial Reporting Professional Experience My own Video/Photo business…Trading as DIGITAL EYE and Photo Tours & Travel in Nairobi, Kenya Provision Video and Photography Services for, 2004 - Date • Corporate Functions and Launches • Guided Wildlife photography tours • Documentaries ( Social Interest Issues ) • Social Functions ( Weddings, Graduations, Parties ) • Photo Shoots ( Bill Board Adverts, Fashion Photography ) VERIZON Communications , Inc, Dallas, Texas (On a USA Immigration H1B Work Visa) Fortune 10 Tele-Communications Company formed through the merger of GTE and Bell Atlantic Reports Management 2000-2004 Led the development and management of needed reports for users from the Billing, Offline, Collections, Finance, Operations, Systems Support, Engineering & Construction, and Project Implementation groups. While leading a team professionals, I performed system maintenance and developed mechanized applications. • Automated mass adjustments system, resulting in a savings of 32 man-hours per month. • Processed and posted $1.5 million in Mass Adjustment credits for customers. • Developed mechanized applications to replace manual processes. • As part of a 4 person team, we saved the company over $1million per quarter. • Prepared and implemented service rate increases, resulting in an increase in revenues of $ 3 million. • Part of team responsible for Seasonal System Time-Change. • Responsible for coordinating the sale of 2 Cable TV franchises. • Managed retrieval of data for the sale of the Cable TV franchise. Customer Billing Specialist 1997-2000 Managed customer accounts, refunds, payments and adjustments. Generated Financial Reports after each accounting period close. Managed numerous projects geared towards updating the billing systems and processes. • Posted Customer Payments of over $200,000 daily. • Investigated Missing/Misapplied Customer Payments. • Posted Customer Adjustment Credits of over $300,000 weekly. • Was the Customer Bills Distribution Contact Person for HQ. • Processed Customer Refunds of over $25,000 weekly. • Processed Customer Account Write-offs of over $10,000 quarterly. • Maintained and Monitored Corporate Accounts - Over 200 accounts. • Was part of the team responsible for opening new Market Segments. • Part of Systems Production Support team. • Non-Sufficient-Funds Customer Management. • Y2K Backup Systems Reports. • Implemented Electronic-Funds-Transfer process. • Automated Refunds Program. • Took part in Developing and implementing a New Business End-to-End Billing System. • Payments - Electronic Recording, Investigations, and Tracing. Contract Associate Alert Staffing, Dallas, Texas 1996 - 1997 • Checked and updated Customer Payments and Adjustments in the System. • Provided administrative and clerical support for a seven person office. • Maintained databases, accurate files, and records. • Supported an Off-Site Customer Service Center. Education East Texas Baptist University ( Texas, USA ) - Masters Business Administration United States International University ( Nairobi, Kenya ) - [login to view URL]. Business Administration Lenana School ( Nairobi, Kenya ) - A-Level ( 3 Principles) 15 points Other Education / Training / Certification • Project Management - The George Washington University • Intro to Database Management - Brookhaven College • Introduction to Oracle 9i - Brookhaven College • Introduction to UNIX - Brookhaven College • ITC Training - Money Management • ITC Training - Database Management • ITC Training - Financial Reporting • ITC Training - Customer Billing • ITC Training - SQL*Plus Technical Skills • SQL*Plus • Microsoft Office • Intelecable • GTEAMS • Lotus Notes • WS_FTP Pro • Internet Explorer • Extra 6.2 • Sabre Menus Leadership Activities • Report Analyst Leader • Operations Team Lead - Change Control • Rate Increase - Customer Billing • Project Lead - VDSL Billing Set-up • Project Lead - Refunds Automation Tool • Project Lead - Payments Electronic Recording, Investigations and Tracing Honors / Awards / Licenses • Individual Excellence Award • Group Excellence Award • Pin-A-Peer – “Leadership/Mentor” • Pin-A-Peer – “Innovator” • Pin-A-Peer – “Winning Attitude” • Habitat for Humanity Appreciation Certificate • Fred Hale School of Business Scholarship • Graduate Scholarship • International Student Scholarship Sports / Hobbies • Photography / Videography • Soccer • Swimming • Golf • 8 / 9 Ball Pool • Traveling Countries I have traveled to and spent some time • United States – Traveled widely during my 8 year stay • Mexico – Spent a week • England – Spent a month in London • Spain – Spent a Month in Altea near Valencia • Dubai – Travel there regularly • Seychelles – Spent a week there last month • Uganda – Travel there regularly • Rwanda – On Business • Burundi – Video and Photography Work ( Wedding ) • Kenya (home) – Continually Traveling within