demarcc

• AVAVA AES Installation and Maintenance • AVAVA Modular Messaging Installation and Maintenance • AVAVA Modular Messaging Administration and Maintenance • AVAVA Advanced Troubleshooting and Maintenance • AVAVA Installation and Maintenance of Modular Messaging for MSS • AVAVA Installation and Maintenance of Gateways and Servers • AVAVA Advanced installation and maintenance • AVAVA Octel 250/350 System Operation and Management • Information Technology Service Management (ITIL\ITSM) • Management and Leadership Skills for New Managers (21 PDU) • Project Management Essentials (21 PDU) • Managing IT Projects (21 PDU) • AVAVA COMMUNICATION MANAGER ADMINISTRATION • AVAVA PREDICTIVE DIALING SYSTEM USING AVAVA PDS 12.0 • AVAVA PROACTIVE CONTACT 4.2 • AVAVA PREDICTIVE DIALER ESP CONFIGURING AND SUPPORTING PDS 12.0 • AVAVA ADMINISTRATION MANAGER FOR THE AVAYA PREDICTIVE DIALER • DEFINITY SYSTEM ADMINSTRATION FOR CALL CENTERS • VECTOR & EXPERT AGENT SELECTION (EAS) DESIGN • EXPERT AGENT SELECTION (EAS) DEFINITY ECS ADM • CENTRE VU VISUAL VECTORS • WORLD CLASS ROUTING • CENTRE VU ADVOCATE • DYNAMIC ADVOCATE DESIGN & IMPLEMENTATION • BEST SERVICE ROUTING DESIGN & IMPLENTATION • CENTRE VU SUPERVISOR ADMINISTRATION WITI EAS (EXPERT AGENT SELECTION) • INTRODUCTION TO TELECOMM1JNICATIONS • TELECOMMUNICATIONS FUNDAMENTALS II • HP-UNIX ADMINISTRATION • FUNDAMENTALS OF T1/T3 • PROGECT MANGEMENT ESSENTIALS FOR IT PROFESSIONALS • PBX: NEC 2400 NEC 200 • ROUTER: CISCO 2600 AND 1700 • FIREWALL CISCO PIX 520 • VPN CONCENTRATOR: CISCO 3000 VPN CONCENTRATOR • SERVER TECHNOLOGY EXCHANGE 2003 • MICROSOFT SERVER 2000 & 2003