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@chuar25
Drapeau de Philippines San Pablo City, Philippines
Membre depuis le 12 septembre 2017
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chuar25

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This is the motto that I live by, "Let your work speak for you." As I strive to provide quality service everytime. I can make this possible with your help. I am very passionate in everything that I do and it clearly translates on my performance. I have extensive experience in teaching written and spoken English both online and on the field. I treat every assigned task as my own and consider it as a blessing as I get to learn new experiences while helping others along the way. I am very good in multi tasking, and time is of utmost importance to me that is why I meet deadlines accordingly. I'm able to take on new work immediately and look forward to speaking with you about your needs!
$10 USD/hr
5 commentaires
2.5
  • 100%Travaux complétés
  • 100%Selon le budget
  • 100%Dans les temps
  • 50%Taux de Réembauche

Portfolio

Avis récents

Expérience

Executive Virtual Assistant

Sep 2017 - Oct 2017 (1 month)

-Online Research -Data Scraping -Handle customer service emails -Reply to clients and engage...doing client care -SEO/Word Press -Social Media Content Management -Infographics creation using Canva -Monitoring and Engaging in Live Chat with Prospects -Updating Content in our Social Media Marketing Campaign -Transcription -Article Writing -Other ad hoc tasks as requested

Training and Development Specialist/Billing and Sales Supervisor - AT&T

Jun 2012 - Sep 2017 (5 years)

-Employee readiness pror to taking phone calls -Acts as a Team Leader supporting and managing 25 agents -Acts as a Coach/Mentor in executing the correct behavior, addressing pain points to produce more effective and efficient agents -Acts as a Quality Analyst. Call taking should be at par with the Client's standards, even exceeding the targeted metrices -Administrative tasks. While handling the aforementioned tasks, ad hoc duties are assigned, Reports, Data Analysis and Entry

AT&T - Technical Support Representative

Sep 2011 - Jun 2012 (9 months)

Selected Accomplishments:  Consistent TACRIFT performer  Gained high incentives for exceeding client proposed metrics  Elected POC for Revenue for driving sales in the team

Telstra - Customer Service Representative

May 2010 - May 2011 (1 year)

Selected Accomplishments:  Consistent CSAT performer  Received commendations from clients for delivering outstanding customer service

Hewlett Packard - Technical Support Representative

Sep 2009 - May 2010 (8 months)

Selected Accomplishments:  Consistent CSAT performer  Received commendations from clients for delivering outstanding customer service

Verizon - Technical Support

Jul 2008 - Jun 2009 (11 months)

Selected Accomplishments:  Consistent CSAT performer  Received commendations from clients for delivering outstanding customer service

Éducation

Bachelor of Arts (B.A.)

1999 - 2003 (4 years)

Certifications

  • Preferred Freelancer Program SLA
    94%
  • Numeracy 1
    85%
  • US English Level 1
    85%

Vérifications

  • Connecté à Facebook
  • Freelance Préféré
  • Paiement vérifié
  • Téléphone Vérifié
  • Identité Vérifiée
  • E-mail vérifié

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