Celeste J.

Operational duties include: • Responsible for the supervision of the Production Team (6) • Insure training of all Book Coordinators and follow-ups on all activities. • Maintaining a visible master schedule for the publishing operations process with key benchmark milestones within the schedule • In charge of all communication and liaison between all the project stakeholders (Graphic Designers, Editors, Web Developers and Video Producers • Create, revise and amend timelines when required. • Ensure all Books are published on time and within budget • Organize and collaborate on all book launches • Lead weekly status meeting with higher management and with the team. • Liaise between higher management and the team • Represent the company at Public Events • Manage client’s co-authors group of 30 and more

Operational duties include: • Organizing and tracking the client's day-to-day schedule • Arrange meetings and sets appointments • Book flights online according to the client's preferences • Set and follow up hotel reservations made online • Make any other travel arrangements that can be done online • Give reminders of important details before and during the client's trip • Gathering data online, analyzing data and creating reports • Research prices for tickets, hotels, and all other travel accommodations • Do online research for the personal or professional purposes of the client • Analyze data gathered through research • Generate spreadsheet reports and summary reports on researched data • Create PowerPoint presentations, tutorial videos, screencasts, and podcasts for clients • Can do field research in connection with on-going projects, according to area • accessibility • Monitor and update on-going projects confidentially (according to instructions) • Providing personal and business support for clients • Check and answer personal emails according to the client's instructions • Respond to customer inquiries through emails, online chat, help desk software or live • Internet calls • Create and maintain mailing lists and contact lists • Pay bills through online banking • Transcribing oral information into text • Promote websites/products through link building, email marketing, and social networking