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EXPLORE
1.0
1.0
100%
$40 USD / Hour
・
Panama (6:27 PM)
・
Joined on June 26, 2006
$40 USD / Hour
・
I’m a Systems Engineer with over 25 years of experience managing IT operations across Latin America. I specialize in service delivery, KPI analysis, infrastructure optimization, and regional support coordination. I’ve led multicultural teams and ensured operational continuity in complex environments. As a freelancer, I offer: • IT Service Management (ITSM) consulting • ITIL-based process implementation and continuous improvement • Strategic analysis of operations and performance metrics. KPI I bring autonomous leadership, empathy, and strategic insight to every project. Certified in Scrum, business innovation, and project management.
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Experience
SANOFI
Mar, 2010 - Jul, 2025
•
15 years, 4 months
LATAM Area Enterprise Tech Expert | Senior IT Technology Solutions Lead
Mar, 2019 - Jul, 2025
•
6 years, 4 months
Support delivery and integration of Infrastructure and End User services across LATAM. Ensure IT Service Management processes meet operational excellence. Monitor vendors against KPIs, analyze trends, and implement service improvement plans with providers. Collaborate with ITS partners to optimize existing services and streamline new service introductions.
Panama, Panama
Service Delivery Expert for Latin America
Mar, 2010 - Jul, 2019
•
9 years, 4 months
Support the delivery and integration of the infrastructure services (Network, Telecommunication and Collaboration Services, Application Hosting and End User services) in the Latin America region. • Manage On Site Support Services, KPI’s, Service Desk services quality; • Accountable for the IT Service Management processes (ITIL) in order to deliver operational excellence services. • Negotiate, agree and manage service improvement plans, service level agreements and budget.
Panama, Panama
Mar, 2010 - Jul, 2025
•
15 years, 4 months
Technology Operations Lead
Jan, 2005 - Nov, 2010
•
5 years, 9 months
BOYD STEAMSHIP CORP.
Jan, 2005 - Nov, 2010
•
5 years, 9 months
Led IT operations and infrastructure at Boyd Steamship Corporation, ensuring optimal performance and user support. Oversaw end-user services, hardware/software procurement, and asset lifecycle. Managed IT budgeting, cost control, and tech investments. Directed infrastructure upgrades, system implementations, and support for key users. Coordinated vendor relations and acquisitions to sustain operational excellence.
Panama, Panama
Jan, 2005 - Nov, 2010
•
5 years, 9 months
Consultor de gestión de TI
Jan, 1998 - Jan, 2002
•
4 years
Soluziona Consulting. Unión Fenosa Group.
Jan, 1998 - Jan, 2002
•
4 years
Technology expert in developing and implementing customized IT solutions and managing end-to-end projects. Specialized in process optimization, system integration, and digital strategy, ensuring effective adoption and continuous support. Strong focus on team training and continuous improvement to maximize technological performance in business environments.
Panama, Panama
Jan, 1998 - Jan, 2002
•
4 years
Education
Universidad del Istmo
2024 - 2025
•
1 year
MBA in Project Development and Management
Panama
2024 - 2025
•
1 year
Universidad Especializada de Las Américas
2022 - 2022
Certificate in Project Management
Panama
2022 - 2022
Universidad Latinoamericana de Ciencias y Tecnologia
1992 - 1996
•
4 years
Computer Systems Enginner
Panama
1992 - 1996
•
4 years
Qualifications
Scrum Fundamentals Certified (SFC™)
2022
SCRUM study
Scrum Fundamentals Certified course is tailored to help anyone interested to know more about Scrum; learn about key concepts in Scrum as defined in the SBOK® Guide; and to get a basic understanding of how Scrum framework works in delivering successful projects.
2022
Scrum Foundation Professional Certification - SFPC™
2023
CERTIPROF
Scrum Foundation Professional Certification holders have developed entry-level skills in Scrum that endorse their fundamental knowledge in this framework. They have demonstrated an understanding of the empirical Scrum pillars of transparency, inspection, and adaptation. Their primary focus is on the work of Sprint to make the best possible progress toward these goals.
2023
EF SET ENGLISH CERTIFICATE
2025
EF SET
The achieved level is 45/100 on the EF SET score scale and B1 Intermediate according to the Common European Framework of Reference (CEFR). The EF SET score is calculated as an average of the skill section scores.
2025
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