Image de profil de brokenpossum5221
@brokenpossum5221
Drapeau de Philippines Kabankalan, Philippines
Membre depuis le 30 septembre 2018
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brokenpossum5221

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Fast learner, love learning new things, enthusiastic, committed, reliable and easy to work with, that's me :) I have been in BPO Industry for over 4years, I specialize in doing outbound calls, setting up appointment and I enjoyed every minute of it and will always do. I'm also quite good at Photoshop, Canva, MS Word and Excel, since I have an online shop on Facebook that requires my editing skills. I also make logos, poster, menus and other designing stuff. I can also type minimum of 60WPM so any data entry work that requires typing, converting files or any typing related job I'll be great on it. I also have a complete set for a home base job -Headphone with noise cancellation -Fast internet speed (20mbps unlimited [login to view URL] -Quiet environment - Barely have a power interruption. My Skype is brokenpossum52213.
$6 USD/hr
2 commentaires
3.2
  • 50%Travaux complétés
  • 84%Selon le budget
  • 84%Dans les temps
  • N/ATaux de Réembauche

Portfolio

Avis récents

Expérience

Appointment Setter

Jan 2018 - Jun 2018 (5 months)

Mortgage account, January 2018 – July 2018 • Responsible to call mortgage holder who has a high interest on their mortgage. • Verify all the information to make sure they are qualified to refinance. • Set up a meeting with the licensed loan specialist depending on the company of their lender.

Manager/Owner

Oct 2015 - Jul 2018 (2 years)

Manager/Owner, Oct 2015 – July 2018 • Work with manufacturers to stay current of latest offerings in bags, apparel and accessories. • Managed online retail operations to ensure orders were shipped on time. • Maintained a buyer follow-up system that resulted in repeat sales and referrals and contributed to overall customer satisfaction • Oversaw receiving and processing of orders made online and/or over the phone, maintaining a high level of accuracy

Appointment Setter

May 2014 - Feb 2015 (9 months)

Travel agencies website, • Use effective sales and soft-skill communication techniques to qualify prospective clients, present solutions, overcome objection or to convince the clients, • Responds to telephone inquiries about the company’s products or services following standard and script and procedures. Investigates Customers complaints and resolve the problems. Documents details of telephone conversations and actions taken.

Customer Service Representative

Mar 2012 - Mar 2014 (2 years)

Time Warner Cable account, March 2012 – March 2014 • Assist customers with billing and service questions. • Process request for new service and service upgrades. • Process tickets for services related issues to repair teams. • Offered suggested sales and upgrades in features and core products • Resolved technical issues for cable, Internet and phone

Customer Service Representative

Apr 2009 - Sep 2011 (2 years)

(Vending Machine, April 2009 – Sept 2011) • Responsible to call restaurants, coffee shop and other businesses that has a potential for vending machine. • Making sure I’m speaking with the manager/owner or decision maker and make sure they will be present when the installer arrives in the area. • Set a meeting between the installer and decision maker to install the vending machine

Éducation

Bachelor of Science in Information

2006 - 2008 (2 years)

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