Mylen F.

I am a quality analyst with key skills in quality management, process and workflow improvement, audit and compliance, customer service/support with focus on satisfaction and leadership. I have a 10 year cumulative experience in monitoring, coaching and providing feedback/reports, developing performance improvement and training plans; documenting SOPs and work instructions (WIs) for various support teams; and maintaining a workspace for such reports and documentations, to contribute significantly to your business' success. My strengths include being a problem solver and cautious, which enable me to carefully consider every action and consequence as well as integrate information from several sources to reach effective and creative solutions. I am also independent and can work, plan and learn task and methods quickly. Further, I am decisive and functions well under stressful situations and values working with clients in a long term set up.