EXPLORE


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$28 USD / Hour
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India (11:24 AM)
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Joined on April 26, 2011
$28 USD / Hour
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I have rich experience of 13 years in the IT industry, primarily in IT Application Support area, with a strong focus on telecom BSS and e-commerce. Working in production support has given a deeper understanding of how things work in real life, and have gained valuable insights into the important factors that contributes to run stable IT solutions and building a reliable business through those solutions. I have played various roles throughout career, starting from Technical Support Analyst to Technical Lead, Application Support Consultant, and Service Account Manager. My versatile skills have also enabled me to take on additional responsibilities such as Solutions Architect, Business Analyst, and Project Manager based on project needs.
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Experience
Application Support Consultant
Dec, 2017 - Present
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7 years, 11 months
Tech Mahindra Gmbh
Dec, 2017 - Present
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7 years, 11 months
Giving production support to a well known telecom operator in Germany for eCommerce application which is been used by their telesales, retail and digital channels for their Cable, Mobile and Fixed business lines. Primary contact for any technical consultation for production, incident and problem management, Development of Service/Change Requests, Designing and developing platforms and business solutions,
Dec, 2017 - Present
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7 years, 11 months
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