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Business process outsourcing in the Philippines
Business Development ManagerFeb 2013
* Investigate the economic conditions surrounding the small business activity such as industry trends and competition. *Conduct extensive market research prior to starting up a business and continue gathering information throughout the life of the business. *Prepare a detailed business plan so I will not lose sight of the goals and objectives. *Secure sufficient financial resources for future development or expansion. *Contact professional advisors such as an accountant, banker and/or lawyer to provide
Admin and Finance ManagerSep 2012 - Jan 2013 (4 months)
Responsible for the supervision of the branch office's financial and accounting recording and generation of accurate financial reports preparation; assist in the branch budget preparation and monitoring; and conduct semi-annual inventory, and audit as scheduled and coordinates operations admin related activities. Manages activities associated with all aspects of administrative services such as office management and housekeeping, procurement methods and procedures, equipment and supply acquisition, disposa
HR/ Admin HeadAug 2012 - Jan 2013 (5 months)
* Responsible for supporting a business within every area of human resources, including recruitment and employee relations. * Responsible for drafting job descriptions, outlining in detail all skills and qualities required and desired in a successful job applicant. * Screens all resumes submitted to the open job order, seeking only the most qualified applicant. * Conducts drug and background screenings and reference checks for all prospective hires, accurately documenting these activities. * Records
External RecruiterJan 2012 - Jan 2013 (1 year)
The external recruiter is a corporate partner. This partnership requires an investment by both the company and the consultant. The effectiveness of the recruiting process is based on essential factors such as transparency, ethics and understanding of the business context. Without these, there is no chance of convincing a candidate to sign on for the adventure. Recruiters are responsible for representing their clients, and must therefore understand their values, culture and even business plan so as to better
Property ConsultantDec 2011
Property Search Agent. Trained, dedicated of finding and securing perfect property for my clients. I am handling all the time-consuming searching, locate the property and then manage the purchase or lease arrangement, saving their time, stress and expenses.
Operations ManagerMay 2011 - Dec 2011 (7 months)
*Work with the supervising team to contribute to the implementation and development of company policies, strategies and practices. *Help in increasing the efficiency and effectiveness of support service by improving individual functions along with communicating and coordinating between business and support tasks. *Administer overall planning, financial management, controls and systems. *Improvement of individual plan budgets. *Managing financial documents. *Help in long term planning that includes init
Operations ManagerMay 2009 - May 2011 (2 years)
International Call Center based in the Philippines *Forecast volumes of calls and manpower requirements. *Maintains call distribution system by configuring the telephone PBX to automatically distribute calls uniformly among customer service representatives. *Makes necessary changes in staffing based on day of week, sales promotions, other anticipated events, and PBX data. *Monitors productivity of customer service representatives and generates reports. *Reviews PBX data to monitor the length of time c
Call Center AgentMay 2008 - Feb 2009 (9 months)
*International Outbound Account, UK Survey Campaign Improving marketing strategies, dealing with UK's people, beating with the highest status on the everyday dialing time.
Customer Service RepresentativeJun 2006 - Dec 2006 (6 months)
Played the role in company reorganization, including revitalizing scale products, restructing the product mix, improving merchandizing strategies, reorganizing territories, and launching an advertising/marketing campaign. Dealing with different types of account given.
Freelance Sales Agent/ ConsultantJan 2006
Dedicated Sales Consultants required to sell innovative web design, development and hosting. I have the ability to cold call and get to decision makers. I have the ability to address customer needs. I am hard working and be someone who is able to commit to put in the time to develop the business. I have strong negotiation skills and not be afraid to ask for the order and close the sale. I have a very good sales experience that would be an advantage.
BSBA Management1995 - 1999 (4 years)
Basic PC Networking (2007)Asian Technological College
A computer network, often simply referred to as a network, is a collection of computers and other hardware components interconnected by communication channels that allow sharing of resources and information. Where at least one process in one device is able to send/receive data to/from at least one process residing in a remote device, then the two devices are said to be in a network. Simply, more than one computer interconnected through a communication medium for information interchange is called a computer network.
Computer Repair Course (2007)Asian Technological College
Learn to diagnose, identify, and repair failing components of personal computers. Topics include diagnostic techniques for identifying hardware and software related problems and repair. Learn the techniques used in determining if and when updates and upgrades are appropriate. This is a hands-on class emphasizing the diagnoses and repair of personal computers. No textbook required.
Contact Center Finishing Course (2007)Asian Technological College
Accent Neutralization Workshop English Communication & Grammar Review Customer Service & Sales Workshop Job Seeking Skills Workshop Personality Development & Grooming Seminar Live Calls Workshop
Work at Home Virtual Assistant
Work at Home Virtual Assistant's are the most supportive people who can help you in every possible way for making your personal and professional life more comfortable and easy. Work at Home Virtual Assistance is the art of providing the assistance remotely and thus eliminates the need of a Virtual Assistant to be present near geographically to the company requiring help. A Virtual Assistant provides technical, administrative and secretarial assistance to clients all over the world from home office. Vi