Anna S.

I have over 10 years' experience in traditional office set up working for both large international organisations and small set ups (from administration to management roles). Over 12 months ago I have decided to use my experience and expertise to provide business & administration services as a full time online freelancer. I speak fluent English and Polish (native). Please see Resume / CV section for detailed info on my skills, education, services offered and references. Summary of References: * Anna's approach means that SHE DELIVERS on her objectives regardless of the obstacles. She is DETERMINED TO SUCCEED in whatever it is she does * Anna is HIGHLY DRIVEN, RESULTS-ORIENTATED with a clear vision of what she wants to achieve. Her CREATIVE and INNOVATIVE approach to solving problems works very well in a fast changing environment * She is PASSIONATE, PROACTIVE, COMPETENT, FLEXIBLE and open to new ideas and perspectives [login to view URL] 1) BUSINESS & ADMINISTRATION SUPPORT: * Web & Market Research; * Customer Care; * Surveys Design & Data Analysis (incl. creation of Power Points with findings & recommendations); * Virtual Assistant (Excellent Computer Skills, Google Docs, Skype, MS Office) * Data Entry & Data Processing incl. Reports, Excel Spreadsheets, Visio Flowcharts, Word Processing & Complex Document Formatting; * Handling Emails and Calls; * Audits & Reviews. 2) WEBSITES / SOFTWARE MANAGEMENT & TESTING: * Creation, editing and management of content for websites; * Facebook and Wordpress sites comments management; uploading posts and updates * Testing websites and software releases & suggesting improvements; * Business Coordinator for IT developments. 3) BUSINESS MANAGEMENT: * Project Management; * Account Management; * Process Mapping, Review and Implementation; * Operations and Change Management; * Team Management incl. Managing Virtual Teams * Call Centre - Set Up & Management; * Collections and Credit Management; * Business Continuity Planning. 4) HR SOLUTIONS & TRAINING: * Online Recruitment; * Professional Resume and Cover Letter Writing; Resume Critiques; * Soft Skills Training; * Interview / Review Meeting Preparation. 5) TRANSLATIONS: * Translations between English & Polish (native). 6) OTHER: * Travel Planning (arranging your travel; researching and booking the most economical flights, accommodation and making sure you will not miss any local attractions).