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EXPLORE
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$5 USD / Hour
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Pakistan (10:32 AM)
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Joined on September 4, 2010
$5 USD / Hour
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Excellent in analytical and outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting different requirements and with minimum supervision. Excellent in written and verbal communication skills and the ability to work in a team or as individual. Self-starter approach to work, with an eagerness to consistently meet and exceed objectives. I am self motivated and demonstrate ability to manage details, efficient work habits and flexibility. Has own logical thinking supported by self-confidence
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Experience
Confidential
Apr, 2007 - Present
•
19 years, 1 month
Executive QA- Sales and Support
Jul, 2010 - Present
•
15 years, 10 months
o To monitor calls / chats / emails of customer sales & support agents and prepare reports for their training. o Overall management of the QA Team as I was the Team Coordinator. o To proof read and edit the concept and copy text written for various clients. o Maintaining relationship with client from all over the world specially US, UK and Middle East. o Identified and made recommendation for process improvements. o To coordinate with the HR Department for the recruitment of the new agents in Quali
Associate Executive
Apr, 2007 - Jun, 2010
•
3 years, 2 months
1. To communicate with the customers mainly in US, Europe and provide full fledged customer support as per the policies and SOP's via emails, chats & calls 2. To write concept and copy text for various clients 3. To coordinate with the Business Unit Planning & Development Department for the creating and implementation of new policies 4. To contribute for the process & system improvement 5. To prepare reports and presentations for the Business Unit Planning & Development Department\
Apr, 2007 - Present
•
19 years, 1 month
Education
Khadim Ali Shah Bukhari Institute of Technology
2007 - 2010
•
3 years
MBA Marketing
Pakistan
2007 - 2010
•
3 years
Khadim Ali Shah Bukhari Institute of Technology
2004 - 2007
•
3 years
BBA(Hons) Marketing
Pakistan
2004 - 2007
•
3 years
Qualifications
DIT
2008
Computer Collegiate
Diploma in Information Technology
2008
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