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EXPLORE
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$15 USD / Hour
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United States (11:29 PM)
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Joined on October 18, 2007
$15 USD / Hour
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My professional background is in customer service, customer support, general office, typesetting, printing and publishing. I am an easy to work with people-person who thrives on helping others. For the past 6 years I have been doing freelance administrative and customer service, book editing and book formatting for small businesses and self-publishing authors. The knowledge I’ve gained in various industries has provided me experience in a wide array of tasks which include bookkeeping, appointment setting, and customer support and vendor relationships. I am accustomed to providing dependable, accurate, and timely work and I am confident that I can be a valuable asset to your business. I am ready to put my skill and experience to work for you to help you reach your goal. I welcome the opportunity to learn your company procedures, and becoming an integral part of your team.
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Experience
Freelancer
Jan, 2008 - Present
•
17 years, 10 months
Various
Jan, 2008 - Present
•
17 years, 10 months
DARLIN PUBLISHING, Author Assistant Perform duties which include book editing, blog content writing, book writing assistance, schedule speaking engagements, and other duties as assigned. LINDA J. MCCOY, Author Assistant Perform duties which include website design and maintenance, book editing and formatting, coordinate book printing, blog content writing, schedule speaking engagements, book writing assistance and other duties as assigned. http://www.lindajmccoy.com SHINE BRIGHTER DETAIL, Virtual Ass
Jan, 2008 - Present
•
17 years, 10 months
Support Analyst 1
Nov, 2007 - Dec, 2011
•
4 years, 1 month
SAGE
Nov, 2007 - Dec, 2011
•
4 years, 1 month
My responsibilities include implementing new direct deposit customers. Updated customer records and banking information and issued credit increases. Performed troubleshooting for client synching issues and handled customer complaints/questions on fees, charges and issue credits when applicable. I escalated unresolved client issues with all pertinent information to appropriate resources (including supervisor if warranted) and monitored my escalations until issue was been resolved. Document each client intera
Nov, 2007 - Dec, 2011
•
4 years, 1 month
Customer Service Representative
Feb, 2004 - Nov, 2007
•
3 years, 9 months
SPHERIS
Feb, 2004 - Nov, 2007
•
3 years, 9 months
I made corrections and alterations to approximately 50 - 75 medical transcription per day utilizing HITS and HSOL software. I also added new physicians to the Dictaphone database. Minor troubleshooting Microsoft Windows platforms (Win95-XP) and escalated problems to technical support when necessary. Retrieved and restored medical records utilizing DOS squeals and other duties as necessary.
Feb, 2004 - Nov, 2007
•
3 years, 9 months
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