• Direct Supervisor for the Sales Specialists and track their daily, weekly and monthly Sales Performance. • Coaches Sales Specialists and Frontline Associates for Performance Improvement based on Revenue and Unit Sales. • Work closely with Account Managers and Team Managers for Sales Action Plan and timeline to improve Site’s and Teams’ Sales Performance. • Answers any Sales related concerns and provide Sales Support/Assistance to Front line consultants, Team Managers and Account Managers. • Conducts up Training, Coaching, huddle and mentoring for agents’ Sales Performance Improvement. • Call Monitoring and sends coaching recommendation to Team Managers. • Cascades sales process and new promotion. • Responsible in creating action plan and execution for Sales over all improvement. • Main POC for Client Related Sales Projects. • Works on Daily/Weekly Reports and analytics. • Sends Weekly and MTD Report for Site’s Overall Sales Performance. • Create Sales Analysis presentation
About Me
I am looking for a job where I can practice my skills and learn more to be a more competitive individual. I have been working for a BPO Company for almost 5 years. Had an experience in handling Customer Service and Technical Service Support. On my 2nd year, I was exposed in Sales and became a Sales Coach. Focuses mainly on improving sales performance of an agent, Team and the Site. I have been part of Intuit or the last 4 years wherein we mainly provide technical support, download, installation, company update and sales for QuickBooks. And we cater the following QuickBooks Line of software: QuickBooks Pro QuickBooks Premier QuickBooks Enterprise and the following add on services: Intuit Merchant Solutions QuickBooks Enterprise Advance Inventory. For almost 3 Years, I performed different tasks for Sales as follows: ~ Conduct one on one coaching with Agents to ensure good sales performance. ~ Conduct one on one coaching with Supervisors to guide and teach them on how to coach agents on Sales. ~ Works with Account Manager to ensure Supervisors are aligned with the all Sales Promotion and Updates being rolled out. ~ Generates daily reports to be sent out to clients. ~ Attends daily Sales Meeting and Weekly Business Review with the Site Director and Senior Account Manager. ~ Handles escalation calls for the Sales Specialists I handle. ~ Directly sends and replies to email from the Client if necessary. Aside from the tasks given above, I also have basic skills in MS Office's Excel, Powerpoint, Outlook and Word. With the skills and learning that I developed from the BPO Industry, I am confident that being a fast learner that I am I can be capable of performing certain tasks and duties that a job needs.
$ 7 USD/hr
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