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@annaklim
Drapeau de Ukraine Kharkiv, Ukraine
Membre depuis September, 2015
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Anna Klim

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Hi everyone, It is nice to e-meet you! It is a great pleasure that my profile attracted your attention. I am always open for business contacts and fruitful collaboration. My skills are: - Customer support (email, Helpdesk, skype, phone); - HR (interviewing, resume assessing, workflow management). Closed such positions as Senior and Middle PHP Developers, Moderators, Copywriters, etc.) - Copywriting (unique texts); - Translation (written and verbal, Rus-Eng-Rus, Ukr-Eng-Ukr, native Russian speaker); - Strong practical skills at Microsoft office and Google Docs; - Wordpress; - Google Analytics; - Strong practical skills at SMM; - MindMap; - SEO. All the best, Ann
$10 $ US / h
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Portfolio

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Expérience

Customer Support Representative/HR Manager

Jan 2015

Customer Support handling a) Helpdesk support b) email support (including mailing campaigns) c) phone support d) analytics and annual reports e) template base improvement Training of newbies a) step by step workflow assistance b) creation of educational materials Minor QA work a) bugs allocation b) creation of tickets (Redmine system) Human Resource Management a) Interviewing b) vacations filing c) resume management

Moderator Team Lead/Public Relations Manager

Oct 2012 - Dec 2014 (2 years)

Social Media marketing: a) analytics b) content generation c) leads generation (influenced increase in site traffic considered as leads) d) collaboration with media representatives e) work with the blog on Wordpress Moderation Team management (4 people) a) monthly and annual team reports b) tasks allocation c) moderation handling d) teambuildings e) working process optimization

Éducation

Master

2008 - 2014 (6 years)

Certifications

Marketing Courses (2012)

MTS

Marketing course. Breefings, crowdsourcing, marketing campaigns.

Young Entrepreneur (2013)

Business Youth

Business administration and management

Certifications

  • Numeracy 1
    81%

Vérifications

  • Connecté à Facebook
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