Translation for Goodyear Dunlop - Helpdesk
have worked at Fujitsu Technology Solutions Center as 'Customer Service Technician' between 13.02.2012 - 29.03.2013 (Goodyear project, working within multilingual team) I have translated Goodyear IT Portal & emails/complaints/feedbacks into Turkish. Responsibilities: - Providing first-line telephone/email support for solving and/or escalating IT related problems at Goodyear Europe, Middle-East and Africa. - Receiving calls, recording and tracking Incidents and complaints. - Working with users in an effort to troubleshoot and resolve their service requests. - Monitoring and escalating procedures relative to the appropriate SLA. - Classifying level, priority, and nature of service request. If I am not able to resolve the user's case within customer SLA's and/or the case requires physical interaction with user, escalating the case to the appropriate technical support specialists. - Coordinating second-line and third-party support groups. - Keeping Customers informed
About Me
-- Native Turkish speaker with a strong background of economics & IT -- I have been working as an accountant at Xerox in Lodz-Poland for 6 months. I have worked at Fujitsu Technology Solutions Center as \'Customer Service Technician\' between 13.02.2012 - 29.03.2013. (Goodyear project, working within multilingual team) I have translated Goodyear IT Portal into Turkish-translated customer emails/complaints/feedbacks into English. Also, I have worked as a part time translator for Power Hosts Technology Limited between 07.01.2012 - 20.05.2012. I have participated in different projects as a translator in other freelance websites. During my education, I have translated dozens of documents relevant to economy, management, logistics, marketing & finance. I am committed to the goal of providing you with the high quality translations you need. I have knowledge and experience to provide you any kind of linguistic service required.
$ 8 USD/hr
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