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EXPLORE
1.6
1.6
100%
$10 USD / Hour
・
India (12:10 PM)
・
Joined on September 13, 2010
$10 USD / Hour
・
? ZENDESK CERTIFIED - Omnichannel Agent ? UPWORK CERTIFIED - Customer Service Skill ? Emails, Live Chat, Phone, Social Media & Dispute/Chargeback Support. ?Over 15 years of experience in Digital Customer Support for intermediate businesses. ?️ E-commerce, Drop-Shipping, Order Processing, Zendesk, Shopify, Gorgias, PayPal etc. CRM - Zendesk / Freshdesk / Salesforce Customer 360 • Email • Chat E Commerce Platform - Shopify / BigCommerce / Magento • Status Checking • Order Cancellation • Refund • Creating Order • Product Upload • Discount Codes • Filter frauds Social Media Support - Gorgias • Facebook • Instagram Dispute Support - PayPal & Stripe
Abhay completed this project with 100% proficiency. Would definitely like to hire him again.
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AB has not only worked on this project for me, but has been working for me for 10+ months on another fulltime project. His work is exceptional, he is always on time, and he is a FAST learner! I would definitely recommend him to anyone for long or short term work!!
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Experience
E-commerce Manager (Upwork Freelancer)
Nov, 2013 - Feb, 2018
•
4 years, 3 months
Small Mountain Pty Ltd (Australia) - www.popcherry.com.au
Nov, 2013 - Feb, 2018
•
4 years, 3 months
- Customer support using Zendesk Ticketing system. - Live Chat assistance using Zendesk inbuilt live chat system. - Orders Processing via Bigcommerce & Magento. - Returns Processing - Social Media Management (Facebook & Instagram)
Nov, 2013 - Feb, 2018
•
4 years, 3 months
E-commerce Manager (Upwork Freelancer)
Mar, 2010 - Feb, 2013
•
2 years, 11 months
Nilima Inc. (USA) - www.nilimarugs.com
Mar, 2010 - Feb, 2013
•
2 years, 11 months
- Customer support assistance using Gmail and Facebook. - Phone Support assistance using Ring Central (SoftPhone) - Live Chat assistance using Zopim - Orders Processing - Accounts Receivable & Accounts Payable - Returns Processing - Handling Chargeback and Refund related cases
Mar, 2010 - Feb, 2013
•
2 years, 11 months
Virtual Assistant (Being Freelancer)
Oct, 2009 - Sep, 2010
•
11 months
The Remote Unlocker (Canada) - www.theremoteunlocker.com
Oct, 2009 - Sep, 2010
•
11 months
- Orders Processing - Technical Troubleshoot - Email Support
Oct, 2009 - Sep, 2010
•
11 months
Verifications
On time
100%
On budget
100%
Accept rate
100%
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