Abdelruhman N.

I worked in OneCard 3 years and half ([login to view URL]) Senior Support Specialist; My responsibilities is: * Maintaining high standard in Customer Experience and Satisfaction. * Order verification. * Multi-level assistance with store navigation and order processing. * LiveChat and ticket correspondence with the customers. * Strong focus on improving the Customer Service . * Open and maintain customer accounts by recording account information. * Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Contribute to team effort by accomplishing related results as needed. * Build sustainable relationships of trust through open and interactive communication.