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@Wacky78
Drapeau de Philippines Davao City, Philippines
Membre depuis 21 juin 2011
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Francisco de Leon

En ligne Hors ligne
o Manage Operations in an effort to increase the operational effectiveness of the call center and to meet the client's needs including: planning, assigning, and directing work. o Carry out management responsibilities in accordance with Sutherland's policies and any applicable federal and state laws. These responsibilities include interpreting and enforcing company policies and safety regulations with Supervisors and Customer Service Agents. Interviewing, hiring, and training of employees; appraising performance; rewarding and disciplining employee or client complaints and resolving p roblems, including resolution of work grievances or escalation of unsettled grievances to the Senior Manager or Site Director for action. o Work with Senior Account Manager/Business Director in the preparation of short and long range plans and budgets based on the corporate goals and growth objectives. o Maintain a sound plan of corporate organization. Work with Human Resources to establish policies that will insure adequate management development and to provide for management succession. o Establish operating procedures consistent with the Sutherland policies & objectives and ensure their execution. o Develop and maintain a positive relationship with the client while evaluating and suggesting opportunities for growth of the business which would add value to both client and the company. o Evaluate the results of the operation regularly and systematically by analyzing reports, listening to calls taken, and working with other managers and leaders from other departments.
$5 $ US / h
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Expérience

Production Director

Jan 2004 - Sep 2006 (2 years)

o Handled all production matters of the station including selections of play lists, plug productions, voice over's, events, sales packages, hiring talents, program run through, programming, commercial selections. o Handled a team of 2 sales managers, 8 on-air personalities, 6 technicians, 1 events manager, 1 promotions officer and 4 field coordinators. o Authored Radio one's entire programming. o Improved stations rating from number 6 to number 3 in two months before hitting number 1 and main

Production Director

Feb 2001 - Nov 2003 (2 years)

o Handled all production matters of the station including selections of play lists, plug productions, voice over's, events, sales packages, hiring talents, program run through, programming, commercial selections. o Handled a team of 1 sales manager, 6 on-air personalities, 4 technicians, 2 events managers, 2 promotions officers and 12 field coordinators. o Held corporate meetings with clients regarding business reviews and ratings. o Improved station rating from number 4 the previous year to number

Sales Manager

Mar 2000 - Jun 2001 (1 year)

o Handled all sales matters for the station, generating income and return of investments. o Drafting sales packages. o Handled a team of 4 sales agents. o Improved sales turn out by 230%. o Handled prime time show from 6pm - 9pm. o Interview celebrities. o Voice over's and plug productions.

Promotions Officer

Apr 1988 - Dec 2000 (12 years)

o Handled promotions for the network. o Handled afternoon shows from 1pm - 5pm. o Interview celebrities. o In charge of surveys and feedbacks, ratings and assessments, awareness in field.

Éducation

Mass Communication

1997 - 2001 (4 years)

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