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“Richard really knows his stuff.”Alexander W. la semaine dernière
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“Excellent work as always - expert analysis and explanation at a very fair rate!”Alexander W. il y a 5 mois
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Project For Richard B.
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DR_CloudEndure_Technical documentation write up (IT processes and Procedures)
“Richard exceeds expectations! Definitely, we will continue working with Richard. Highly recommended.”Cesar T. il y a un an
Technical Consultant - VMware & LinuxJan 2017
Technical Consultant responsible for designing and implementing complex projects into service. Customer approaches us with requirements, the team design and implement the solution within a project office environment. I am responsible for VMWare & Linux Projects, as well as bespoke scripting for customer needs. I am primarily responsible for the design , planning, implementation, and early life support of the technical solution. I then transition the service to the support team teams.
Service Operations LeadOct 2015 - Jan 2017 (1 year)
Line Manager and technical escalation for the ATOS ITO. Responsible for on boarding new customers into Service Operations, assisting in defining service transition and responsible for training the Operations team to a level to accept new acquisitions into service.
Service Operations Technical SpecialistJun 2013 - Oct 2015 (2 years)
Technical Lead of the IT Operations technical support team, delivering managed services to a broad range of customers and Technologies. Support ranged from Vmware, Windows, Linux, Citrix, Thales, Safenet etc
3rd Line TechnicianApr 2010 - Jun 2013 (3 years)
24x7 Technical support, 3rd Line engineer for ACS, based in Telford Shropshire looking after large multi-site data centers. Spent a lot of my time supporting customers, in the data center adding and removing new solutions, actioning change requests and break-fix. P1 management and escalation.
Operations AnalystOct 2006 - Apr 2010 (3 years)
24x7 data center operations engineer based in Altrincham, Cheshire. I learnt my trade here responsible from 1st to 3rd line data center activities. offsite work on customer sites.
Support AnalystJun 2004 - Oct 2006 (2 years)
Helpdesk engineer (1st and 2nd Line) for IBM. I was dedicated to support the Arcadia Group (Retail tech support)
BA Hons1998 - 2002 (4 years)
Professional Cert (2008)Microsoft
Professional Cert (2015)Safenet
Safenet Protect V certified engineer
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Preferred Freelancer Program SLA92%
US English Level 187%
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