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Localization Project CoordinatorMay 2017
Managing and handling requests coming from our clients overseas within the provided timeframe. Process the requests, analyze & submit over the system. Assign vendors to take care of the projects. Follow up on the resources to ensure delivering on time. Run QA checks before delivering and make sure that we have applied the instructions of the project and meeting the deadline.
Web Chat AgentDec 2016 - May 2017 (5 months)
Returned back to my previous position after serving in the military, this time with passion to grow the business and ensure our customers satisfaction. Acting as a manager, leading the web chat team to provide the best experience, along with handling the escalations of the queue.
Web Chat AgentFeb 2015 - Oct 2015 (8 months)
Talkmobile is a telecommunication company, based in the UK and running on Vodafone's network. However, the customer service is located in Cairo, Egypt. I used to be within the webchat team, which was an online support team. Also the team started to acquire new tasks and challenges every week, one of those challenges was to handle new customers with their orders and create new accounts for them over the system. Along with handling customer's complains and escalations via emails.
EditorMar 2013 - Feb 2015 (1 year)
Analyzing data and results from the surveys, in order to make a logical form before proceeding to data entry.
Marketing ResearcherMar 2011 - Mar 2013 (2 years)
Collecting data about a specific product by doing surveys with the consumers, (face to face, door to door, and online surveys).
Law2010 - 2014 (4 years)
Top Performer (2015)Vodafone UK
Awarded with the best performer for the 2nd Quarter of 2015.
Outstanding Performance (2017)Vodafone UK
Awarded with a certificate for the dedication and the outstanding performance the first quarter of 2017.
Wrote 5 main articles about fashion icons.