Image de profil de Shadylation
@Shadylation
Drapeau de Egypt Daressalam, Egypt
Membre depuis le 4 novembre 2014
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Shadylation

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I’m an ambitious guy looking forward to work within a better environment.
$3 USD/hr
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Portfolio

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Expérience

Localization Project Coordinator

May 2017

Managing and handling requests coming from our clients overseas within the provided timeframe. Process the requests, analyze & submit over the system. Assign vendors to take care of the projects. Follow up on the resources to ensure delivering on time. Run QA checks before delivering and make sure that we have applied the instructions of the project and meeting the deadline.

Web Chat Agent

Dec 2016 - May 2017 (5 months)

Returned back to my previous position after serving in the military, this time with passion to grow the business and ensure our customers satisfaction. Acting as a manager, leading the web chat team to provide the best experience, along with handling the escalations of the queue.

Web Chat Agent

Feb 2015 - Oct 2015 (8 months)

Talkmobile is a telecommunication company, based in the UK and running on Vodafone's network. However, the customer service is located in Cairo, Egypt. I used to be within the webchat team, which was an online support team. Also the team started to acquire new tasks and challenges every week, one of those challenges was to handle new customers with their orders and create new accounts for them over the system. Along with handling customer's complains and escalations via emails.

Editor

Mar 2013 - Feb 2015 (1 year)

Analyzing data and results from the surveys, in order to make a logical form before proceeding to data entry.

Marketing Researcher

Mar 2011 - Mar 2013 (2 years)

Collecting data about a specific product by doing surveys with the consumers, (face to face, door to door, and online surveys).

Éducation

Law

2010 - 2014 (4 years)

Qualifications

Top Performer (2015)

Vodafone UK

Awarded with the best performer for the 2nd Quarter of 2015.

Outstanding Performance (2017)

Vodafone UK

Awarded with a certificate for the dedication and the outstanding performance the first quarter of 2017.

Publications

Content Writer

Wrote 5 main articles about fashion icons.

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