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@Sanjka2806
Drapeau de Mexico Mexico City, Mexico
Membre depuis le 30 novembre 2018
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Sanjka2806

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Working abroad of a cruise line, mainly in USA, Caribbean and Mexico, I gained the experience in a multinational corporation. I developed the abilities in multitasking, organizing groups and activities as well as supervising others in order to achieve results. In Cancun, working for the hotel industry, I learned more about market research, bench marking, project management, public relations & social media. My experience on Digital Marketing & Customer Service Sector on Hotel Industry for more than 6 years will help me to deliver excellent customer services.
$15 USD/hr
2 commentaires
0.9
  • 100%Travaux complétés
  • 100%Selon le budget
  • 100%Dans les temps
  • N/ATaux de Réembauche

Portfolio

Avis récents

Expérience

Community Manager

Nov 2018

Setting and implementing social media and communication campaigns to align with marketing strategies. Providing engaging text and image content for social media accounts. Respond to comments and customer queries in a timely manner as well as monitor and report on feedback and online reviews.

Social Media Coordinator

Aug 2017 - Sep 2018 (1 year)

In charge of deliberating planning and goal setting for the company as well as the development of brand awareness and online reputation. Content management SEO and generation of inbound traffic. Administrate the creation and publishing of relevant, original, high-quality content on social networks as TripAdvisor, Facebook, Expedia Partner Central, Instagram, Twitter, Local Measure. Manage efforts in building online reviews and reputation. Compile reports for management showing results (ROI).

Public Relations Officer

May 2016 - Aug 2017 (1 year)

Managing reputation of a hotel by gaining understanding and supporting clients as well as trying to influence opinion and behavior. Assists management staff with any special requests, in administrative work, mailings, and if needed, assisting on the management on duty night shift. Resolves and follows-up on all complaints/issues. Provides guidance, training to the public relations staff.

Site Manager

Jun 2015 - May 2016 (11 months)

In charge of analyzing sales figures and forecasting future sales; Additionally, interpreting trends to facilitate planning and formulate revenue, generating ideas and form strategic action plans. Maintaining awareness of market trends in the photo industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing to gain competitive advantage. Effectively managing all staff issues including conflict management, counseling, training, performance reviews.

Lounge Manager

Jun 2014 - Jun 2015 (1 year)

Manager in charge of ensuring the highest level of Guest satisfaction through providing exceptional service. Responsible for the sales process from beginning to end, including scheduling, processing and follow up, ensuring satisfaction with the photos and services provided. Responsible for the overall management of the lounge, and ensuring compliance with the policy and procedures of DreamArt and the respective resort.

Photo Manager

Apr 2013 - Apr 2014 (1 year)

Manager in charge of overseeing photography team operation on board a cruise ship with a capacity of 3,500 guests. Responsible for photography team personnel’s ability to achieve and exceed company sales and goals through highly developed promotional and visual skills. Managing and overseeing performance and schedules, following paperwork and reports. Managing budgets, maintaining statistical and financial records, dealing with customer queries and complaints.

Photographer

Feb 2012 - Apr 2013 (1 year)

Developing the talent photography skills, process quality as well as high sales skills onboard. Responsible for shooting pictures of guests on various locations on and off the ship.

Éducation

Graphic Designer

2007 - 2011 (4 years)

Qualifications

Become a Freelance Social Media Manager (2018)

Udemy

Start a home based business as a freelance social media manager. Find clients, deliver services and build my brand.

Complete MailChimp Email Marketing Course (2018)

Udemy

Learn how to use Mailchimp, grow an email subscriber list and build high quality email marketing campaigns!

Social Media Management - The Complete 2018 Manager Bootcamp (2018)

Udemy

Course which will help how to be a freelance social media manager, Start a management business teaches you hot yo work from anywhere as well as strategies to understand more the social media management.

Certifications

  • US English Level 1
    77%

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