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@SYassin1
Drapeau de Egypt 6 October City, Egypt
Membre depuis 6 juillet 2013
6 Recommendations

Shaimaa Yassin

En ligne Hors ligne
Translating work, Data entry, Recruiting, Training,.........
$5 $ US / h
26 commentaires
4.5
  • 94%Travaux complétés
  • 100%Dans le budget
  • 100%À temps
  • 21%Taux de réembauche

Portfolio

Commentaires récents

Expérience

HR & Admin Specialist

Oct 2012

• Work closely with the HR Manager to develop, recommend, and implement HR policies and procedures. • Prepare employees yearly appraisal and distribute it to all the departments managers and collect it after it is filled up to insert the records in our database and to start preparing for the yearly TNA as per the managers recommends for their teams development plan. • Prepare the yearly training calendar by contacting the training institutes to provide us with their training calendar and offers. • Prepar

HR & Admin Coordinator

Sep 2011 - Oct 2012 (1 year)

• Work closely with the HR Manager to develop, recommend, and implement HR policies and procedures. • Prepare employees yearly appraisal and distribute it to all the departments managers and collect it after it is filled up to insert the records in our database and to start preparing for the yearly TNA as per the managers recommends for their teams development plan. • Prepare the yearly training calendar by contacting the training institutes to provide us with their training calendar and offers. • Coordi

Receptionist & Admin Assistant

Feb 2010 - Sep 2011 (1 year)

• Respond promptly to all incoming calls, assessing the caller’s need and refer them to appropriate department. • Verify all company telephone bills ensuring that all personal calls are identified within a week of receipt. • Manage all conference room bookings and keep the booking chart updated at all time, ensuring there are no conflicts in meetings / requirements. • Meet visitors and direct them to the appropriate employee ensuring that the visitor name, company and reason for visit are communicated to

ADSL Retention & complaints Team Leader

Jan 2009 - Feb 2010 (1 year)

• Responsible for sending weekly reports with the ADSL Retention & Complaint Team results and progress to the ADSL team manager. • Responsible for sending weekly reports with the customers’ retention rate and complaints rate to the ADSL team manager. • Responsible for giving the approval on the offers given to the customers to convince them to continue using Vodafone ADSL service. • Handling the customers’ hard calls if the customer refused to continue the call with the team agent. • Attend the ADSL t

ADSL Billing Team Representative

Feb 2008 - Jan 2009 (11 months)

• Responsible for answering the customers’ incoming calls regarding their bills. • Responsible for solving the customers bills problems and mistakes. • Handling the customers’ inquiries related to Vodafone ADSL service, prices and new offers. • Responsible for scheduling with the customers for the ADSL service installation visit.

Campaigns & Telemarketing Team Representative

Jan 2007 - Feb 2008 (1 year)

• Contacting Vodafone customers to inform them with the new products and promotions offered by Vodafone. • Contacting a specified category from Vodafone customers to take their opinion in some services before launching it. • Answering any inquiry for the customer during the call.

Éducation

Bachelors

2001 - 2006 (5 years)

Certifications

Find a way to say…YES (2008)

Scitron Training & Consulting

Human Resource Management Diploma (2012)

Oxford Academy certified by Oxford Training College London

Publications

Blog Articles

My translated articles from English to Arabic for the blog of Arabs MMA

Certifications

  • US English Level 1
    88%

Vérifications

  • Connecté à Facebook
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  • Paiement vérifié
  • Téléphone Vérifié
  • Identité Vérifiée
  • E-mail vérifié

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