Image de profil de LukasMartynas
@LukasMartynas
Drapeau de Lithuania Vilnius, Lithuania
Membre depuis le 31 octobre 2016
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LukasMartynas

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Hello, My name is Lukas and I am a customer support specialist and translator based in Vilnius, Lithuania. I specialize in two main areas: 1. Customer support. 2. Translations. Let me explain that in details. I am really kind and friendly person. From my childhood I felt great to make other people happy and this is the main reason why I got into the customer support. I sincerely want to help my clients and that's what makes me a great representative. Also, I have previous experience working with international customers in three different languages (English, Lithuanian, Polish) over the phone, live chats and emails. I have been a tier 2 support specialist in Revel Systems. I was working with large enterprise clients, like Shell or Cinnabon. I have over two years of experience in translations in any combination of English - Lithuanian - Polish. I am working as a freelancer and I have reached 1 million characters translated. I am also interested in other project offers.
$10 USD/hr
2 commentaires
0.9
  • 100%Travaux complétés
  • 26%Selon le budget
  • 100%Dans les temps
  • N/ATaux de Réembauche

Portfolio

Avis récents

Expérience

Customer Success Manager - Supervisor

Oct 2017

- Working with international clients. - Solving customers issues through live chats. - Answering customers requests through email. - Being aware of SLA's and planning your tasks to meet them. - Working with various payment systems.

Technical support specialist (Level 2)

Oct 2016 - Sep 2017 (11 months)

- Working on resolving T2 level issues. - Being aware of SLA's and planning your tasks to meet them. - Adhering to schedule in minute precision. - Working in the dynamic and stressful environment. - Identifying and raising potential issues in Jira.

Project manager

Jun 2016

I am in charge of my own fundraising project.

Customer service specialist

May 2016 - Sep 2016 (4 months)

Company offers international couch service. I was solving all the customer problems. Clients were from all around the world, so I mostly used foreign languages for communication.

Certifications

  • US English Level 1
    82%

Vérifications

  • Connecté à Facebook
  • Freelance Préféré
  • Paiement vérifié
  • Téléphone Vérifié
  • Identité Vérifiée
  • E-mail vérifié

Mes meilleures compétences

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