Image de profil de Lucianorc
Drapeau de Mexico Tijuana, Mexico
Membre depuis le 5 juin 2019
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Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions
$15 USD/hr
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Customer Support Representative

Aug 2018 - Feb 2019 (6 months)

Worked with external mentor representatives to address customer needs. Exceeded team goals and collaborated with the staff to implement customer service initiatives. Assisted multiple customers per a 9 hr basis, greeting with an upbeat attitude and respect. Achieved high customer satisfaction scores by de-escalating complaints quickly. Prevented key account losses by researching discrepancies for corrective action.

Remote System Support Engineer

Jun 2017 - Aug 2018 (1 year)

Handled troubleshooting tasks related to the components for Local Area Networks, Wide Area Networks, and voice systems. Assisted customers by providing exemplary helpdesk service and support Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Technical Support Specialist

Jan 2010 - Jun 2017 (7 years)

Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns. Documented repair processes and helped streamline procedures for future technical support actions. Multitasked across systems and applications and resolved a broad range of technical issues. Communicated with customers to identify issues, walkthrough solutions and initiate corrective actions to restore service and functionality.


Some College (No Degree)

2009 - 2009 (1 month)


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