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Sales and Marketing ManagerDec 2016 - Feb 2017 (2 months)
I was charged with developing and building the marketing and sales strategies of the company and managing a sales team of 8 people. Strategy & Achievements: -I coached the sales team to be more customer-driven and to be keener to sharpen their product knowledge. -I oversaw development and establishment of some more sales distribution outlets including branding and staffing. -I contributed to the knowledge of the sales team in areas of talent management and pertinent job skills.
Customer Relationship ManagerAug 2013 - Jul 2016 (2 years)
I was charged with overseeing product management, market orientation of the organization’s products/services, after-sales service coordination, and Customer Relationship Management. Achievements: -I managed to streamline the customer care function of the organization. -I developed a stronger Customer Relationship Management platform to best manage the existing customer relationships and contributed to the sustenance of the organization’s new market share.
Marketing consultantFeb 2012 - Jul 2013 (1 year)
Tasked with designing introduction letters and training programs to best market the short-term training seminars offered. Strategies & Achievement: -Identified the training needs of different clients and gave helpful insight on how to address their capacity building issues. -I ensured that the training programs I designed had meaningful and current content by researching on major business disciplines. -I contributed to the knowledge of all participants and enhanced their career development.
Business Development ManagerJan 2011 - Aug 2011 (7 months)
I was responsible for enhancing business growth, building and managing customer portfolios for new clients, and ensuring timely delivery of consignments. Strategies & Achievement: -Ensured timely submission of quotations to existing & new clients. -Coordinated efficient communication flow between clients and the operations department. -Negotiated general terms and conditions with potential prospects. -Contributed to some growth of the air freight department, by securing substantial business.
Counter sales/ Customer care representativeDec 2008 - Dec 2010 (2 years)
I was responsible for compiling quotations and proforma invoices for clients, advising clients on modes of payment, and offering each client a workable payment solution. Duties and Achievement: -Placed production orders for roofing sheets and accessories for clients via a SAP System. -Ensured all supporting documents for loaded finished products, were duly signed and stamped. -I sold products worth KES. 10,000,000 and managed to retain customer loyalty of 15 customers.
Master of Business Administration degree in Strategic Management2012 - 2014 (2 years)
Bachelor of Business Administration & Management degree in Marketing2006 - 2008 (2 years)
Microsoft Office Suite certificate (2005)Nairobi Institute of Business Studies, Kenya
Computer training Certificate of Achievement in Microsoft Office Suite.