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Drapeau de Philippines Pasig City, Philippines
Membre depuis le 26 mars 2019
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I've been working as Customer Service Support for almost 6 years for US and Ireland Telecommunications company (Virgin Media) and (Telus International). I am currently working as Client Relations Analyst for US company (Cass) (B2B) wherein we handle Freight invoices, answer emails, phone calls query for our Clients around the globe. We also maximize the use of our web based tools, Microsoft tools such as MS office, Outlook, Excel and SQL. I am more than willing to learn your process, apply my knowledge and skills for the betterment of your business. Looking forward working with you. Cheers! Grace
$15 USD/hr
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Client Relations

Nov 2017

• Resolves clients Freight inquiries and complaints in a timely manner. • Check Freight invoice status if paid or rejected • File refund for invoices paid, overpaid per clients request • Reprocessing unpaid Freight invoices before due date. • Sending weekly, monthly or yearly Freight activity reports to clients

Live Chat Operator

Jan 2015 - Aug 2017 (2 years)

• Live Chat with Customers having queries or issues with their services using "LivePerson" Tool • Troubleshooting system network problems, diagnosing and solving software faults; for broadband, VoIP and cable service • Explaining bill price accurately, payment methods and Terms and Conditions. Provide current bundle promotions, prices. • Up selling and upgrading bundles.

Technical Support Advisor

Sep 2013 - Dec 2015 (2 years)

• Provide technical and network problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions like power cycling equipment, troubleshooting Voice, Text and Mobile Data Connection • Offer Mobile Plans and Devices


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