Image de profil de JEvaris2
@JEvaris2
Drapeau de Philippines Cagayan De Oro, Philippines
Membre depuis le 24 juillet 2019
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JEvaris2

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I am a goal oriented and resourceful individual with a positive attitude and hunger for learning and success. Giving everything in my best shot and always making sure I enjoy every lessons and experience. It is always my goal to deliver excellent and accurate results within stipulated period and to always stand out from the crowd, assuring you that not only will I do the job as requested, but also finish off with exceptional results. Having been given a chance to work on the BPO Industry for 3 years, I've been able to work with different types of people, with different types of personalities and can provide first-rate customer and technical support via phone, chat or email. I have outstanding phone etiquette and can provide professional administrative support. I can do web research, data processing and provide accurate documentation.
$5 USD/hr
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Portfolio

Avis récents

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Expérience

Customer Service Representative

Jun 2018 - Jul 2019 (1 year)

Responded to 75-100 inbound calls per day in high call volume environment. Maintained expectations regarding call quality and resolution time. Processed credit card and electronic check payments utilizing company database and software. Multi-tasked systems while providing service and resolving customer issues, upgrades, etc. Established rapport with clients while providing information concerning their services. Received several perfect customer feedback ratings.

Technical Support Representative

Apr 2017 - Mar 2018 (11 months)

Independently diagnosed technical problems over the phone. Provided exemplary customer service with effective communication. Meticulously identified and rectified technical errors with computers and sound and video equipment. Composed documents for customer information. Completed appropriate documentation, and system entry without errors. Acted upon and offered constructive criticism of troubleshooting methods. Explained products and package prices as well as answered questions for customers.

Telemarketer

Oct 2014 - Aug 2015 (10 months)

Outbound calls; average of 120-150 calls per day. Contacted businesses and private individuals by telephone to offer subscription. Obtained customer information such as name, address, email into computers. Recorded names, addresses, email and reactions of prospects contacted. Made cold calls and communicated effectively with customers to extend subscription renewal offers and book new business. Provided timely, courteous and knowledgeable response to information requests.

Éducation

Bachelor of Science in Civil Engineering

2012 - 2015 (3 years)

Qualifications

Certificate of Recognition (2018)

Teleperformance

For completing the Telecommunications Common Carrier (TCC) training.

Certificate of Awesomeness (2019)

Teleperformance

For being one of the Top Net Promoter Score (NPS) contributor.

Certificate of Recognition (2017)

Synnex Concentrix Corp.

For completing the Basic Product Training (BPT).

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