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Customer Service RepresentativeJun 2018 - Jul 2019 (1 year)
Responded to 75-100 inbound calls per day in high call volume environment. Maintained expectations regarding call quality and resolution time. Processed credit card and electronic check payments utilizing company database and software. Multi-tasked systems while providing service and resolving customer issues, upgrades, etc. Established rapport with clients while providing information concerning their services. Received several perfect customer feedback ratings.
Technical Support RepresentativeApr 2017 - Mar 2018 (11 months)
Independently diagnosed technical problems over the phone. Provided exemplary customer service with effective communication. Meticulously identified and rectified technical errors with computers and sound and video equipment. Composed documents for customer information. Completed appropriate documentation, and system entry without errors. Acted upon and offered constructive criticism of troubleshooting methods. Explained products and package prices as well as answered questions for customers.
TelemarketerOct 2014 - Aug 2015 (10 months)
Outbound calls; average of 120-150 calls per day. Contacted businesses and private individuals by telephone to offer subscription. Obtained customer information such as name, address, email into computers. Recorded names, addresses, email and reactions of prospects contacted. Made cold calls and communicated effectively with customers to extend subscription renewal offers and book new business. Provided timely, courteous and knowledgeable response to information requests.
Bachelor of Science in Civil Engineering2012 - 2015 (3 years)
Certificate of Recognition (2018)Teleperformance
For completing the Telecommunications Common Carrier (TCC) training.
Certificate of Awesomeness (2019)Teleperformance
For being one of the Top Net Promoter Score (NPS) contributor.
Certificate of Recognition (2017)Synnex Concentrix Corp.
For completing the Basic Product Training (BPT).