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@Intracallcenter1
Drapeau de Armenia Yerevan, Armenia
Membre depuis 4 mars 2011
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George Karapetyan PMP

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Business Management professional with over 6 years of professional experience in various international companies. Main overview: - PMP Certified - Excellent knowledge of English, Russian and French - Internationally recognized degree from Jean Moulin Lyon 3 Business School - 6 years of diverse professional experience ranging from the restaurant industry to professional services and call centers - Experience in managing budgets of above 1 million dollars per annum - Experience in managing teams of more than 200 people
$15 $ US / h
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Expérience

Chief Operating Officer

Jul 2014

• Management of all day to day operations in the business • Management, training and developing the customer care team: live chat, call centre, face to face customer care • Oversee the SW users complaints management • Manage the IT team and ensure crash free operations for all IT related processes • Oversee the SW system availability and performance, sustainability, disaster recovery and system evolution • Execute transformational or change management activities

Chief Marketing Officer

Jun 2012 - Jul 2014 (2 years)

• Management of all marketing processes including development and brand strategies, business planning, establishment of loyalty programs, pricing policy, cross selling and promotions, product management, artwork design concepts, event management as well as disclosure of latent needs of the customers • Management of all processes related to branch and brand openings, as well as expansion policies and budgeting for the department • Sales forecast, management and evaluation of financial returns

Sales and Marketing Director

Oct 2009

• Establish and execute development strategies • Market research analysis • Disclosure of new clients • Negotiations with current and prospective clients and corporate partners • Management of the Marketing department • Recruitment for the department • Presentations for prospective partners and clients • Disclosure of latent needs of the customer

Éducation

Bachelor\'s Degree with Honours in Business Management

2008 - 2012 (4 years)

Bachelor\'s in Business Management

2008 - 2012 (4 years)

Certifications

Project Management Professional, PMP (2015)

Project Management Institute PMI

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