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Drapeau de Malaysia Batu Caves, Malaysia
Membre depuis le 18 mai 2011
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The principals of IICS Operations, has been involved in business and management consulting for more than a decade providing a range of clients from the Banking and Finance to small-medium business, local or international in operations. We have provided services either directly or indirectly to card companies in the AP region, through Visa International. Some of our achievements are: > 3 new start-up business operations for banks; > 3 outsourcing business operations; > 6 business start-up; > 20 large corporation's new service/product roll-out; > 3 Revamp operations to turn-around to profitability In all our involvement we strictly rely on proven methodology and rigorously employ them, while always seeking to better our efforts. IICS Operations therefore seek to bring this commitment for our clients. We are entrepreneurs ourselves, we seek for our client's success, not just seeking to meet client's requirements. We understand the challenges business face. Service Description Business & Management Support The business landscape is a constant change where there is a stream of new entities seek to set up a new business venture and requires support in all areas of the management. Existing business may want to diversify into new businesses or require a change in the way the being doing business to stay competitive. In any case, there is a need to work out business plans that are sound, justified by robust financial projections. These financials projections, has to take into account all the possible factors that is critical to achieve the business plan's goals. The main factors that has to be considered, among them are, the operations, ICT and Human Resources in the best mix possible at the intervals for the milestone achievement in accordance to the business plan. IICS is positioned to provide support from the point of it just being an idea of the entrepreneur to its full realisation and our scope can be further defined into: Business Plan Financial Projection Operations Design IT Business Requirements Human Resource/ Capacity planning Marketing & Promotions Customer services Customer Loyalty Payment Card Industry & Consumer Banking IICS has strong background with more than 60 man years of experience in this area to tap into to fully realise the businesses aspiration in all the new initiatives or improving the current endeavours. All areas of the sub-sector of the financial industry are supported and can be summarised to: Issuer Marketing Card product development Issuer loyalty program Card Usage Program Credit Evaluation Policy & Procedure Design Card Issuance & Activation Transaction Processing Billing and Statements Payment Customer Services Dispute & Repudiations Collection and Bad Debt Management Interchange Processing Merchant Marketing Merchant Recruitment Merchant Sales Programs Merchant Reimbursement & Payment Processing Terminalization and Network Planning Risk Management ICT Support Compliance Management New market segment New Delivery Channels New Product Offerings Business Process Outsourcing Businesses seek to outsource its business processes or key processes as most popularly to reduce cost. This is not necessarily the only reason and in some cases may not the reason. Some of the motivation for the outsourcing are; to access to new technology, industry best practice and superior skill sets; better resource management to focus on core areas of business; improve on quality and turn-around time and; overall improvement of the perceived customer satisfaction and strengthen customer loyalty. Business Analysis Business Reporting Marketing Product/Service development Customer Loyalty program Strategic & Tactical Marketing Programs Customer Services, Dispute & Repudiations Collection and Bad Debt Management Reimbursement & Payment Processing ICT & Network Planning & Support Compliance Management New Business Planning Marketing Planning Operations Design HR Capacity Planning
$50 $ US / h
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2006 - 2007 (1 year)


Corporate trainer (1997)

DDI International

Trainer for corporate customer services, team building, supervisory, etc


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