Inviter le freelance sur le projet
Il semble que vous n'ayez pas de projet actif en ce moment. Pourquoi ne pas publier un projet maintenant ? C'est gratuit !Publier un projet
- N/ATravaux complétés
- N/ASelon le budget
- N/ADans les temps
- N/ATaux de Réembauche
Founder, Life coach for kids, Personal finance coachMar 2018
Proyecto Ser is a project for teaching kids life skills through story telling, art projects and play. We teach them to take responsibility of their own life, seeing the possibilities instead of the obstacles, planning and taking action.
AVP - Collections and OperationsMay 2008 - Mar 2018 (9 years)
In charged of collections department and various operations units. Lead various process improvement and system implementation projects.
Operations ManagerJan 2002 - May 2008 (6 years)
Led various back office units dealing with loan portfolio management and company collections. Implemented KPIs via Excel to measure capacity and time management to provide the best service possible to our internal customers. KPIs included time to process and quality. Both were improved once the KPIs were implemented and analyzed.
Call Center Officer / Process OfficerAug 1997 - Jan 2002 (4 years)
Managed call center of 8 people. Implemented new services and improved KPIs, especially Abandoned Calls, Average time to answer. Managed various process improvement and system implementation projects, as a project manager or as a process specialist. Projects include operations mergers with other banks.