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@Fabloo
Drapeau de Panama Coronado, Panama
Membre depuis le 11 avril 2019
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Fabloo

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I'm a hard worker, results oriented, very concerned with quality and details. I am a native Spanish speaker, but also know English perfectly since I graduated as an Engineer from Virgina Tech. I have 20+ years of experience in Banking, 15 of them managing operations and collections departments. I decided to retire and work from home looking for location flexibility.
$10 USD/hr
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Expérience

Founder, Life coach for kids, Personal finance coach

Mar 2018

Proyecto Ser is a project for teaching kids life skills through story telling, art projects and play. We teach them to take responsibility of their own life, seeing the possibilities instead of the obstacles, planning and taking action.

AVP - Collections and Operations

May 2008 - Mar 2018 (9 years)

In charged of collections department and various operations units. Lead various process improvement and system implementation projects.

Operations Manager

Jan 2002 - May 2008 (6 years)

Led various back office units dealing with loan portfolio management and company collections. Implemented KPIs via Excel to measure capacity and time management to provide the best service possible to our internal customers. KPIs included time to process and quality. Both were improved once the KPIs were implemented and analyzed.

Call Center Officer / Process Officer

Aug 1997 - Jan 2002 (4 years)

Managed call center of 8 people. Implemented new services and improved KPIs, especially Abandoned Calls, Average time to answer. Managed various process improvement and system implementation projects, as a project manager or as a process specialist. Projects include operations mergers with other banks.

Éducation

MBA

2001 - 2002 (1 year)

Industrial Engineer

1989 - 1993 (4 years)

Certifications

  • US English Level 1
    75%

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