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@ErlinaDayto
Membre depuis le 13 mai 2019
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ErlinaDayto

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More than 10 years experience in the BPO/Call center industry, mostly financial accounts and dealing with Insurance,Mortgage,Legal Healthcare documents. Currently working as an Auditor/Quality Assurance. Experienced in MS Word, Excel and Powerpoint. Works on a script that manipulates claim data during the import process. Request can vary: Discard claims, combine service lines, copy data from field to field, or create facility-specific flags that hold claims for biller intervention. Experience in workers compensation bill review. Communication is not a problem because I know how to communicate both verbally and writing using English language. Work with me and I will show you my expertise
$5 USD/hr
7 commentaires
2.0
  • 100%Travaux complétés
  • 100%Selon le budget
  • 100%Dans les temps
  • 25%Taux de Réembauche

Portfolio

Avis récents

Expérience

Senior Process Associate

Sep 2013

•Works on a script that manipulates claim data during the import process. Request can vary: Discard claims, combine service lines, copy data from field to field, or create facility-specific flags that hold claims for biller intervention. • Checking claims for possible fraud

Bill Review Analysy

Sep 2012 - Sep 2013 (1 year)

• Keeps bill in order by document number and client. Enters document control number and claimant header information from each bill in to the computer following the format displayed on a series of screens, including proper CPT and ICD9 codes.

CSR (Colections)

Feb 2012 - May 2012 (3 months)

 Handle and resolve customer complaints  Provide customers with product and service information  Process Payment  Route calls to appropriate resource  Respond to customer inquiries

Team Leader

Jun 2004 - Jan 2012 (7 years)

 Regularly monitors implementation and provides leadership to Production Associates (PA’s) in complying with all established company rules and regulations and clients expectations  Provide Assistance to the Team Manager in conducting Performance Appraisal System and Provides recommendations relative to any personnel movement

Éducation

Computer System Design and Programming

1997 - 1999 (2 years)

Certifications

  • Preferred Freelancer Program SLA
    92%

Vérifications

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