Elman H. Profile

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$8 USD / heure

baku,

azerbaijan

$8 USD / heure

Il est actuellement 7:52 AM ici

Rejoint le août 5, 2020

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Elman H.

@Elman666

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(0 commentaires)

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$8 USD / heure

baku,

azerbaijan

$8 USD / heure

N/A

Travaux complétés

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Suivant le budget

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Dans les temps

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Taux de réembauche

Customer Service Expert

Hello. My name is Elman Heydarli, I am 23 years old and I am from Azerbaijan. I have graduated from Azerbaijan State Economics University in 2018. My Tourism Management degree and more than 4 years of experience in tourism industry helped me to improve my customer service skills. I have worked in Qatar and UAE as Guest Service Agent and these experiences assisted to create my customer service profile. I am ready to share my knowledge and experience.

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Expérience

Anantara Banana Island Resort

mai 2019 - juin 2020 (1 an, 1 mois)

Managed walk-in and phone reservations, informed guests about payment methods and verified their payment method and cross checked all billing instructions are correctly updated Responded to guest inquiries, followed and resolved issues and complaints in a timely, friendly and efficient manner and ensured communication to the manager Led pre-shift meetings, informed and trained new team members and followed-up daily matters

Fairmont Fujairah

oct. 2018 - avr. 2019 (6 mois, 1 jour)

Welcomed customers upon entrance and confirmed reservations Understood customer’s needs and provided them with personalized solutions by suggesting and arranging tours, activities and transportation provided by the hotel Answered the phone and made reservations, took and distributed messages or mail and redirected calls

Fairmont Baku

sept. 2016 - sept. 2018 (2 ans)

Reported deficiencies in guest rooms and guest floors to the management team Resolved guest issues quickly regarding their requests Checked arrival rooms for inspection status Welcomed customers upon entrance and confirmed reservations Prepared show rooms and controlled all departure rooms Provided with information about hotel and services Checked daily reports and prepared arrival letters and cards for guests