Image de profil de DorianGrim
@DorianGrim
Drapeau de Romania Bucharest, Romania
Membre depuis le 14 juin 2014
3 Recommendations

DorianGrim

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I am a talented AutoHotkey Expert looking to be hired with additional knowledge of HTML,CSS,JavaScript,jQuery,PHP,SQL,VBA. Throughout my career I have been working with AutoHotkey, and became an expert in automation. I have had dramatic results with my previous employers and promise to deliver the same for your company if outsourced. I am ready to be hired by you.
$12 USD/hr
17 commentaires
5.0
  • 100%Travaux complétés
  • 100%Selon le budget
  • 100%Dans les temps
  • 40%Taux de Réembauche

Portfolio

Avis récents

Expérience

Software development engineer

Mar 2016

- build and develop an interface / application that allows certain teams in Orange Romania to extract their own specific information from the Vantive database - improve CTI reporting based on previous experience as Traffic Monitoring Expert - decrease delivery time - decrease number of reports on-request

Traffic Monitoring Expert

Sep 2014 - Mar 2016 (1 year)

- Deliver daily reports for all CSD & ad-hoc reports on issues - Monitor impact on SL at interval level - act real time in order to archive the best SL - detect, analyse and alert on unusual facts - Ensure fast and correct responses & solving to internal requests received, during "in charge & inbox shift" - Manage all the incidents and assure communication and solving in time - Monitor and analyse departments indicators and key performance indicators

Problem Solving Executive

Jan 2013 - Aug 2013 (7 months)

▪ Denunciation solving with technical cause: quality problems, lack of signal, no services, terminal soft errors ▪ Communication with technical department, geo-marketing and radio-design, for the optimization, amelioration or fixing the possible problems in the networks architecture ▪ Situation forwarding, situations which break boundaries of rights of solving problems, to competent departments:  Legal  Customer Relationship Management  Technical Department  Marketing Department  Development De

Service Processing Executive

Sep 2011

▪ Offering support to less experimented or new colleagues ▪ Voice and Data request processing ▪ Automation for operation processes ▪ Intercepting calls from sales colleagues ▪ Managing inboxes specific to Vantive, EDP and other CRM applications Modifying/activating/correction of services based on the different requests, in the database, from departments and frontline teams ▪ CRM communication and error handling for critical issues from the system ▪ Creation and reporting of statistics, to the marketi

Internet Café Manager

Jan 2004 - Sep 2008 (4 years)

▪ Keeping administrative and operational order ▪ Record time spent by client using the internet café’s services, correlated to income from client ▪ Sale of products and services ▪ Hardware and software support to clients and staff members ▪ Cashier

Éducation

Engineer

2008 - 2014 (6 years)

Qualifications

English Language Certificate (2012)

Romanian Ministry Order 5134/1998

English Competency Skill

Publications

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Vérifications

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