Marckenson D.

I have 7+ years of work experience as a CSR, Live Chat Agent, and Call center Agent. I can provide e-mail support, Live Chat support, and Phone Support. I am 4 language spoken (English, French, Spanish, and Haitian Creole) I have worked for various companies around the world and provided a 5 stars Client Service. ? Throughout my experience, I have developed a sense of skills in converting negative situations into positive ones by remaining calm and positive and by showing empathy and understanding toward customers. Also, I have great time management skills and I have the ability to work under pressure. ✅I have strong skills and experience in handling Social Media Platform: Facebook & Instagram ✅I have excellent skills in these E-commerce platforms: Shopify, Woocommerce, and Bigcommerce ✅Customer Services Software: Zendesk, Kixie, Freshdesk, LiveChatInc, Gorgias, Tidio, Instantly, and Salesforce. ✅Internal Management and Communication Software: Asana, Slack, Trello, Zoom, Google Meet, and Skype ✅Other Tools and Office Apps: Excel, Vumber, Google Number, Google Spreadsheet, Word, Powerpoint, RingCentral, and Netxgen. ✅My 3 most important qualities as a Customer Service Representative: Professionalism, Patience, and I have a People-first attitude I am detail-oriented, highly disciplined, hard worker, Smart, and Honest. Please kindly contact me and I will tell you more about my skills and experience, I will tell you the strategy I will use to help you scale your Business to the moon☪ by providing the best Customer Service. French Version: J'ai plus de 7 ans d'expérience professionnelle en tant que Agent de Service Client, agent Live Chat, et agent de centre d'appel. Je peux fournir une assistance par e-mail, une assistance par Live Chat et une assistance téléphonique. (Anglais / Francais / Espagnole) J'ai travaillé pour diverses entreprises dans le monde entier et j'ai fourni un service client 5 étoiles. ? Tout au long de mon expérience, j'ai développé un sens des compétences pour transformer les situations négatives en situations positives en restant calme et positif et en faisant preuve d'empathie et de compréhension à l'égard des clients. En outre, j'ai d'excellentes compétences en matière de gestion du temps et j'ai la capacité de travailler sous pression.