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ZenDesk customer support needed for eCommerce website

customer SERVICE/SUPPORT via ZenDesk for the website. Your role is to answer order questions, create returns via google spreadsheet, marketplace questions (customer from ebay etc), product questions,

Needed 1-2 hours per day

Monday - Saturday (6 days)

Main role - answer customer enquiries create return documents, follow-up with the customer.

- English level needs to be high over 90% pass, usage of Grammarly

- Applicant will need to understand logistics/transport and technology solutions for eCommerce

- Previous experience on eCommerce website a bonus

- Familiar with customer service roles chatting to customers and knowing how to help customers with their issues.

- Be able to problem-solve for the customer and offer solutions for issues presented to you from our customers.

- Know how to use google sheets

- follow-up with customers as needed

- use Grammarly or similar to help avoid spelling mistakes

- Shipstaiton or similar software experience

- PDF knowledge

Compétences : Zendesk, Service Clientèle, Customer Retention, Customer Experience

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Concernant l'employeur :
( 16 commentaires ) Bangkok, Thailand

Nº du projet : #30149659

Décerné à:

Zulqarnain686

Hello Sir/Mam, I am a full time eCommerce professional. I do work on almost all selling channels like, - ShipStation - Shopify (Zendesk) - eBay - Amazon - Walmart - [login to view URL] - Etsy - Sears - Overstock - NewEgg - Shop. Plus

$5 AUD / heure
(0 Commentaires)
0.0

49 freelances font une offre moyenne de 6 $/heure pour ce travail

(33 Commentaires)
8.0
(23 Commentaires)
4.6
emmanuelolapade2

Hello, I am a polished, professional customer service rep offering: • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalt Plus

$5 AUD / heure
(4 Commentaires)
4.5
malbakurtulla

Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I am a full time freelan Plus

$10 AUD / heure
(6 Commentaires)
3.9
coldtrue113

Hi there, Thanks for posting this job. I have more than 5 years experience working as a VA for many successful international businesses including Amazon, Ebay, Shopify, Prestashop etc. and I can be handy with the foll Plus

$8 AUD / heure
(2 Commentaires)
3.0
ashuking8483

Hi there, You are now right place for any work looking for customer support work. I am fresher but give me a chance to prove my self. I will complete your project before the time Client sati Plus

$2 AUD / heure
(2 Commentaires)
2.6
Aishoo15

I have experience which matches the same skills that your job requires! Dear hiring Manager, Good day! Your job post caught my attention, and I feel that I am the perfect match for the job. I am 5 years experienced Plus

$7 AUD / heure
(4 Commentaires)
2.6
Winterfell10

Hi, I previously handled a several eCommerce account in Lazada, Ebay and Shopify with duties of handling customers and filling orders, and fluent with Office software such as excel or Sheets so kinda familiar to what y Plus

$5 AUD / heure
(7 Commentaires)
2.5
Giftedpen1

Hi there, I will provide excellent customer support for your customers, using Zendesk and also perform excellently well in all assigned tasks. I read your description and I find your project suitable for me, I am a Plus

$8 AUD / heure
(2 Commentaires)
2.1
(1 Évaluation)
0.9
kathehurta

I possess a wide range of knowledge and expertise that will allow me to contribute towards the success of your company. I have a Bachelor's degree in English and I'm a native Spanish speaker. I can adjust easily to any Plus

$8 AUD / heure
(1 Évaluation)
0.4
Shoofa

I'm a Professional Web Developer and Mobile Developer with more than 6 Years experience in php, laravel, woocommerce, wordpress and all types of designing work. I have very good Knowledge and clear understanding of onl Plus

$6 AUD / heure
(0 Commentaires)
0.0
Shael169

Hello, I would like to work with you for this role. I am a quick learner and have been working in the IT for last 8 years. Looking for a job right now. If you could give me this opportunity I would be more than happy Plus

$6 AUD / heure
(0 Commentaires)
0.0
sarahmbm

hi pls let me know if the job is still available. thanksss

$8 AUD / heure
(0 Commentaires)
0.0
(0 Commentaires)
0.0
anikurmotin

I have read the details of your project description and I assure you that I am the right person for this job and you would like to completes zendesk services. I'm a freelance professional proofreader and will happily r Plus

$6 AUD / heure
(0 Commentaires)
0.0
dashanup2020

I have experience in customer service field for 2 years. I have very good typing speed as well as accuracy as I use grammarly for that. I hope to meet your expectation.

$5 AUD / heure
(0 Commentaires)
0.0
JeyaseelanME

I have proper working experience in Customer support in Logistics , P2P and O2C. Also an ERP consultant , hope i will be your good choice. Thanks in advance

$8 AUD / heure
(0 Commentaires)
0.0
sarveshram0405

hi I have read your requirements and I can assist you in this work. I have experience in customer service both voice and non voice. I can handle email and [login to view URL] worked with shipstation and e-commerce sites. I have Plus

$2 AUD / heure
(0 Commentaires)
0.0
sheetalnimbark

hi i have experience to handle amazon account...i am regular available Monday to Friday 11amto 5.30pm online available to handle your task....u just have to explain me my work and little training for your work after t Plus

$5 AUD / heure
(0 Commentaires)
0.0