Is a desktop Web application that provides Customer Agents with Answers/solutions to questions regarding Agriculture, reducing the Agent response time to clients calling and speeding up customer Care activities.
A knowledge base, Archive system, for Agents ,
It provides information regarding agriculture,
whereby when a client calls an agent the agent types in keywords in the advance search menu and results come up with more information regarding the keyword .
e.g type-in chicken or poultry, all information regarding the keyword appears, to aid the agent solve the questions of the call