Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Resolve customer complaints via phone, email, mail, or Ticket.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Work with customer service manager to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.