Virtual Phone Asssitant - open to bidding

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary responsibilities

Resolve customer complaints via phone, email, mail, or Ticket.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Work with customer service manager to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

Compétences : Saisie de Données, Excel, Marketing Internet, Assistant Virtuel, WordPress

en voir plus :

Concernant l'employeur :
( 0 commentaires ) Nassau, Bahamas

Nº du projet : #12642505

30 freelance font une offre moyenne de $6/heure pour ce travail


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Hello Good Day, This is Zahin from Bangladesh. I hope you and your family is well :) i am a WordPress expert. I carefully read your project description. I am very interested in doing this project. I will provi Plus

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Kindly share more details about your business. Have you created canned responses / call scripts? I have done the exact same task before and handled almost every situation faced by ecommerce and subscription based b Plus

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Hi there. My name is Charlene. I do hope that all is well with you. I am very much interested in this project and hope we can discuss further after having read my proposal. I have been a Freelancer for the past 3+ year Plus

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Hello, my name is Pablo Rosales and I live in Nicaragua. I am very organized, very efficient and very professional. I have a Bachelors in Management from an USA University. I am also very friendly and patient when i Plus

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¬Hello Sir, First of all, we would like to tell you how we will initialize the project with you. We insist to follow these steps before you award the project to us: - We (technical team) will review the job and ask Plus

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Hello, This is not copy/paste message. I read your requirements. I am interested for this job. I have expertise in Wordpress, Laravel, Magento, AngularJS, Ruby on Rails, Core PHP etc. technologies and can work on Plus

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Hi We are expert in creating Portal/Blog/e-commerce solution using WordPress. We read your requirement and we are confident to deliver you the best and standard solution. We have a client centric approach to scale u Plus

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Hi there, I’d like to be considered for your job position. I’m a Web Developer with a strong background developing with back end & front end. I can turn your requirement in a way that represents your brand and appe Plus

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Let's start

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Hi, I have 11+ years of experience as customer service executive in international bpos such as Aviva, Sutherland, first advantage, excellent communication skills, please do call me on my mobile +917867027792 for furth Plus

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Dear Sir/Madam, I am seeking to leverage my experience as a Freelancer for your project and would very much like to be considered a strong candidate. I am a native English speaker and would be a great fit for this pro Plus

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MBA in Marketing and have around 2.8 year work experience Business analysis and market research experience with Tata Consultancy services Around 1.5 year work experience in customer service, worked based on Chat sup Plus

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This is Fritziel P. Ocampo I am currently staying in Baras, Rizal, a graduate of Bachelor of Science in Commerce major in Management, married for 10 years now and I have a 10-year old beautiful daughter. I am a hardwo Plus

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hi sir, i am computer software engineer, and i have very fast typing speed to complete in time submission. so i will thankful if give me this project, thank you..

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