System Administrator (completion period 360 days)

Support Scope PC workstations Server Management Backup Implementation/Monitoring PC Applications Ad-hoc IT Consultation for future requirements Outside business hours support Out of Scope IT Hardware purchase/installation Phone/VoIP systems Printers Services included in Support Scope PC Workstations: Remote Support, Microsoft Application Support, Windows Patch/update management, Anti-Virus, Local/Group policy configuration, performance tuning Server Management: Phone Support, Remote Support, Service Availability Monitoring, Windows Patch/update management, Windows Event Log management, User account administration, File System/Security Administration, Anti-Virus, Local/Group policy configuration, performance tuning Backup Implementation/Monitoring: Design/setup/monitor a robust data backup system in accordance with data retention policy PC Applications: Dropbox Microsoft Office Sage 300 ERP Google Mail Google calendar Google device policy Various cloud based applications RDC Ad-hoc IT Consultation: Weekly discussion with business owner to provide summary of incidents/support requests and provide advice on future requirements Outside Business Hours Support: {To be determined at later stage} Engagement period Annual Payment terms 12 milestones, each will be released by the end of month Important Notes: 1. All bidders must include "ABCPA" in the bid proposal or it will not be considered 2. Bid price is for monthly quote 3. Include how many estimated hours per month you will be dedicating for this work in the proposal