IT Desk Analyst

We, at Graham Advisers, are here to help you!

Our firm provides assistance and expertise within the areas of accounting, business management, taxation, legal and general business affairs.

Our professionals have been providing exemplary services to clients for more than 20 years now. Our company strives to understand the needs of the clients and offer them highly effective solutions. We provide our clients with strategic direction and practical support to build their professional and personal wealth.

We present effective and specialized solutions that integrate all domains, as we are not hesitant to engage with other sources and organizations to provide for our clients.

Our industry-aligned knowledge, skills, and values benefit people greatly.

“We are here, to help you get where you want to be.”

Key responsibilities:

● respond to requests for technical assistance in person, via phone, chat or email

● diagnose and resolve technical hardware and software issues

● research questions using available information resources

● advise user on appropriate action

● follow standard help desk procedures

● log all help desk interactions

● administer help desk software

● follow up with customers and users to ensure complete resolution of issues

● redirect problems to correct resource

● identify and escalate situations requiring urgent attention

● track and route problems and requests and document resolutions

● resolve technical problems with Local Area Networks and Wide Area networks

● prepare activity reports

● inform management of recurring problems

● stay current with system information, changes and updates

● help update training manuals for new and revised software and hardware

● train computer users as necessary

● clean up computers

Qualifications and skills:

● Any qualifications in IT or related areas

● Related experience and training in troubleshooting and providing help desk support

● oral and written communication skills

● Enthusiastic to bring in improvement in business process

● Eagerness to constantly learn new things

● customer service orientation

● problem analysis

● problem-solving

● adaptability

● team interaction

● planning and organizing

● attention to detail

● stress tolerance

You will be working online from home. All our meetings are held on Microsoft teams.

Salary is negotiable.

Compétences : Design de site internet, HTML, Hardware Security Module, Sécurité Informatique

Concernant le client :
( 0 commentaires ) Indore, India

Nº du projet : #34046923

14 freelances font une offre moyenne de 1114 ₹/heure pour ce travail


Hello There I have 13+ Year Business Analysis Experience with Project management with Agile Development as well as basic knowledge of AWS . I like to know what duties involve in this role. Regards Devbroth S

₹1100 INR / heure
(25 Commentaires)
(21 Commentaires)

Hey, Yes, understanding each aspect of the job description, I am available to take up this project and I assure you to complete it within a short period. The main advantage of this job is that i have been professio Plus

₹1000 INR / heure
(20 Commentaires)

I have questions about your task? Please send me a msg What we can do as a company with a team Hey let me do your project, i have a team and I'm a project manager myself. Based in the UK but the fundamental underst Plus

₹1000 INR / heure
(1 Évaluation)

Hello, Hope you are doing well. I have gone through your project requirements and have understood what you need. I would like to introduce my company, Applore technologies. Applore technologies is a software developmen Plus

₹1200 INR / heure
(4 Commentaires)

I can gurantee for good product. Hey I'm interested in your project, I have read out your requirements. We have 5+ years experience .We have worked on similar Projects to What You are Looking for. We Have A Variety of Plus

₹1000 INR / heure
(0 Commentaires)

I am Ring. I am about 19+ years experienced in GNU/Linux based system, server installation and customization, develop, deploy, security and support. I may help you in this regard.

₹2500 INR / heure
(0 Commentaires)

Hello Good day, I am interested in the job. I command impeccable crisp English, I have work experience as a virtual assistant doing lead generation and digital marketing using LinkedIn and customer sales representative Plus

₹1250 INR / heure
(0 Commentaires)

I am running a big company job holder, i was worked meny of company as an IT Executive, so i will performed in your company better then others. thank you

₹1000 INR / heure
(0 Commentaires)

i have over 35 years experience in assembling/troubleshooting desktops/laptops including installation of OS/various software/trouble shooting various windows/software issues/troubleshooting allied equipment e.t.c and h Plus

₹750 INR / heure
(0 Commentaires)

Hi, im pefect for this job, i have many experience in this area in my country and i can help you to make this job well.

₹1000 INR / heure
(0 Commentaires)

Hi There! Hi There! I've been working as a support team member in a company called SkilledUp Life where I worked with the clients from all over the world. I've got experience with the US work culture. I've got a very g Plus

₹1000 INR / heure
(0 Commentaires)

Experienced Technolgy control Associate with a history of working in the financial services industry. Skilled in Control & Risk Assessments, Business continuity, Auditing, Regulatory compliance. Committed data privacy Plus

₹1000 INR / heure
(0 Commentaires)

I have worked as a IT service desk for Bank of America and Hostgator so I can manage this project with easy and can handle it very well.

₹1000 INR / heure
(0 Commentaires)