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IT Support Engineer

Job Description:

Time zone: 8hrs/day in PST timezone

Job Description:

The IT Support Specialist – First Response is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, cloud services and vendor specific hardware and software.

Basic Functions:

• Take incoming “New Service Ticket” queue phone calls and work issues for up to 30 minutes before arriving at either resolution or escalation

• IT Support relating to technical issues involving Microsoft’s core cloud, business applications and operating systems.

• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

|• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction.

• Fast turnaround of customer requests.

• Ability to work in a team and communicate effectively.

• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. • Escalate service requests that require engineer level support.

• Responsible for entering time and expenses in ConnectWise as they occur.

• Enter all work as service tickets in ConnectWise.

• The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Compétences : VoIP, Office 365

Concernant le client :
( 0 commentaires ) Bengaluru, India

Nº du projet : #33417916

6 freelances font une offre moyenne de 533 ₹/heure pour ce travail

ExpertNetworkEng

Hello Dear, I am an Expert Network Engineer and I am working as Professor and Expert Consultant Network Engineer in a Multinational ISP. I have great hands-on experience for more than 15 years in various network tech Plus

₹575 INR / heure
(18 Commentaires)
3.7
SivaRajagopal

Multi-certified (MS Azure Architect Expert, MCSA, MCSA Messaging, CCNA, CCNA Security and ITIL) IT Infrastructure Manager with strong 15+ years of experience in Cloud and Microsoft Technology Like Azure,AWS,VDI Windows Plus

₹750 INR / heure
(0 Commentaires)
0.0
pplsivamini

Hello Recruiter, I am having experience in Resolving tickets as a Support engineer Having 7.2 years of IT experience of Access management and office 365 admin, SharePoint online, Microsoft Teams, Data migration. Work E Plus

₹500 INR / heure
(0 Commentaires)
0.0
Jigneshjp577

360 IT support. Specialized in IT end-user support, wireless & wired network configuration including VLAN, STP ,Load balancer Firewall UTM Management- policy based routing - policy based traffic control- Network hard Plus

₹400 INR / heure
(0 Commentaires)
0.0
testevnfe

tenho habilidades necessarias pra vaga, comprometimento, força de vontade, proatividade e uma grande experiencia na area

₹575 INR / heure
(0 Commentaires)
0.0