Delivery and Support Manager with over 20 + years of IT Infrastructure experience including experience in the areas of CTI, LAN and WAN, training and support, e-mail and security. Skilled in designing infrastructure and implementing technology to support large user groups, supporting users at corporate headquarters as well as remote locations, and effectively managing IT budgets as well as IT staff. Proven ability to translate business needs into technology requirements that support the company’s business objectives and successfully managing all phases of IT projects.
Operating Systems: Microsoft Windows, Linux Servers, Linux Distro’s and MAC
Infrastructure: Cisco / Dell Sonicwall / Cyberoam / Fortinet / Netgate pfSense / Vyata firewalls, Network Security and inter and intra Connectivity through Secured VPN Protocols and OpenSource Products
Web Servers: IIS, NGNIX, Apache Servers
Languages: C, Java and Cold Fusion
Packages: MS Office, FoxPro and Adobe Applications.
Database: SQL 7.0, SQL 2000, 2005 and 2008, Familiarity with Oracle, MS-Access, MySQL.
Reporting: Crystal Report, SQL Reporting
Virtualization: VMwere, Citrix, XenServer and Windows Clustering in Server 2012.
CTI & IVR: CIC, Avaya IR, UCS 1000, Altitude uCI, Dialogic and Asterisks Based Telephony Applications.
Multimedia: vMix Video Mixer, Cinergy Air PRO and Blackmagic Decklink Capture and playback
Customer Support Tools: Livezilla Chat Application (Deployment and Administration)