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Do you have experience as an Ecommerce VA? We want to hear from you!

Do you have experience as an Ecommerce VA? We want to hear from you!

Come work at a growing ecommerce company that offers great benefits with opportunities to advance and learn alongside accomplished business leaders.

Why Should You Apply?

- Top Benefits

- Generous Bonus Program

- Opportunity to be upskilled if desired

- Opportunity to grow into General Manager Role

- Long term stable work

- Work remotely from home

Position Overview

As our General Store VA you will be in charge of everything related to our customers experience. You have tremendous influence over the quality of service that our customers receive while shopping with us. Among the many duties, you will help to define internal customer service processes, using customer feedback to progress the online store design including product descriptions, FAQ, in store apps and general user experience as well as continually identify opportunities for constant improvement.

Success in this role requires a customer obsession, a strong work ethic, good judgment, and the desire to lead and grow in a team environment.

Primary Objectives

- Development of our Customer Service Department

- Handle Customer escalations

- Write and create the internal procedures for customer service

- Review refunds/compensation requests up to a specified level

- Analyse and improve departmental processes

- Assist the Product and Marketing lead with updates to store descriptions, product research, customer insights

- Assist where necessary with product research & marketing

- Assist with the planning and preparation of reports and other documents

- Assign tasks to maximize efficiency, productivity, and morale

- Communicate effectively with internal domestic and international teams

- Provide feedback regarding CSRs progress for performance management

- Continuously seek ways to improve departmental efficiency and scalability

Basic Qualifications

- Associate’s degree

- Two or more years of customer service experience

- Team Leader experience

- Experience with Trello, Oberlo, Shopify etc.

- Experience setting up processes

- Proven record of exceeding performance goals in current position

- Please write the word helicopter at the front of your proposal so we know you've read this whole post

- Ability to work a flexible schedule including evenings, weekends and holidays is required

- Strong attendance record

Preferred Qualifications

- Bachelor’s degree

- Live support experience

- Experience multi-tasking in a high-volume processing environment while consistently meeting standards

for productivity and quality

- Significant phone and online customer service experience preferred

- Experience in a leadership and/or mentoring capacity

- Experience setting up procedures and processes.

- Ecommerce Store Experience

Looking forward to hearing from you!

Please record a short 3 minute introduction video briefly introducing yourself and your skills, previous work and experience and why you are interested in this particular position.

This video should be between 2min 30sec to 3min 30sec - no more and no less.

Post your Unlisted video link in your application.

Compétences : Service client, Service Clientèle, Shopify, Assistant Virtuel

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Concernant l'employeur :
( 1 commentaire ) Sydney, Australia

Nº du projet : #17188335

24 freelance font une offre moyenne de $7/heure pour ce travail

Bhawnakul9

Hi, I have got your job posting on Do you have experience as an Ecommerce VA? We want to hear from you!. According to your job description, you need a fast one for helping you in your tasks. And yes you have mentione Plus

$4 USD / heure
(90 Commentaires)
6.0
kofogt

Helicopter Hello, My name is kofo and I have a Bachelor’s degree from the faculty of Business Administration. I know how to generate and create reports and I am fantastic with Microsoft office, Zendesk, zendesk live Plus

$6 USD / heure
(5 Commentaires)
4.5
TechNamrata09

Hi, 1) Research for profitable product according to criteria on aliexpress, amazon, ebay, facebook, yourtube and all other possible channel to find the potential leads. 2) Search for Sellers 3) Manage Facebook b Plus

$8 USD / heure
(4 Commentaires)
3.4
InternationalBPO

Hi we have experience in ecommerce VA. 24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / upselling / customer s Plus

$5 USD / heure
(2 Commentaires)
3.3
saumyasaxena

Hi, I am interested in your project. I have developed and designed shopify stores and dropship stores. Please have a look: [login to view URL] / [login to view URL] / [login to view URL] Since there is no option to u Plus

$8 USD / heure
(2 Commentaires)
1.7
nephideguzman

I have an experience in managing ecommerce store, doing customer support and order fulfillment. I was providing customer support through email and Facebook while order fulfillment was being done through Oberlo and AliE Plus

$8 USD / heure
(1 Évaluation)
1.2
codycoke

Hi there, I have seen the requirements for this job and would love to let you know that I have a lot of experience when it comes to this type of work, I am a very flexible person that meets deadlines, I don’t make prom Plus

$5 USD / heure
(1 Évaluation)
1.2
riponbaba

Hi, I'm Rip, a dropship, Aliexpress and shopify professional to help you. I'm also expert on photoshop, seo, html,css and mailchimp. I have 5 years experience in all platforms. I read your job description. I have con Plus

$25 USD / heure
(1 Évaluation)
0.4
smartyogeeraj

Hello Sir/Madam, I am expert in Ecommerce you can check my portfolio and I am ready to start work immediately. Ecommerce [login to view URL] [login to view URL] [login to view URL] http://www.b Plus

$5 USD / heure
(0 Commentaires)
0.0
mafhelperalta

Driven with an agile mind and has the passion to [login to view URL] making skills for Problem Identification and Solution recommendation and implementation  Implement employee performance program, rewards and recogniti Plus

$5 USD / heure
(0 Commentaires)
0.0
$5 USD / heure
(0 Commentaires)
0.0
ortsac214

I am trained to do the task as a Shopify assistant/VA. I specialize in customer service, product listing and sourcing, order fulfillment, and many more. Please check my profile: [login to view URL] Plus

$3 USD / heure
(0 Commentaires)
0.0
MuhammadAhmad26

i am best candidate for this job because of my expeience and qualification. i have a BEng hons in software engineering and a five years experience in customer support.

$5 USD / heure
(0 Commentaires)
0.0
CubSingh

Indeed, the hours are negotiable. Got a good experience of eCommerce over a global market including the countries like Spain, France, Russia, India, US, UK, Germany, AU etc. P.S: Summary is shared on Profile. Will Plus

$11 USD / heure
(0 Commentaires)
0.0
GioDD

Good Day, My name is Giovanni Dempster and I believe I would be an exceptional addition to your team! People do make the difference, as my years of experience in the call centre customer service industry has demonst Plus

$7 USD / heure
(0 Commentaires)
0.0
$8 USD / heure
(1 Évaluation)
0.0
AndITServices

helicopter Hello Sir, We're an IT service team. We would like to work as an e-commerce support team, all in this budget. Total five team member's in our team Please view our portfolio here: Our website: www. Plus

$5 USD / heure
(0 Commentaires)
0.0
dvirtualexperts

I am very interested.  The job description you mentioned resonated with my experience and interests.  Please check my website for my background and portfolio: [login to view URL] You can also chec Plus

$8 USD / heure
(0 Commentaires)
0.0
prernaferns

Helicopter Professional with over 14 years work experience in Customer Service. Excellent verbal and written communication skills, email handling skills, good at microsoft office and an expert at generating reports Plus

$7 USD / heure
(0 Commentaires)
0.0
$5 USD / heure
(0 Commentaires)
0.0