I am looking for a virtual assistant to handle customer support requests but also consult with customers regarding their purchases of exotic animals which have complex diet and safety concerns. For instance, if a customer emails complaining that his anaconda strangled his dog, you need to be able to defuse the situation in the english language, and be able to order roses or flowers from the local florist in his or her province. We are easy to work with and pay very well so please consider that we need an individual, NOT an agency. We are looking for someone to manage our customer service for our website with a more complex and caring level of care as usual, but will work with that person for a very long time. Thank you for your consideration!